Mail Innovations Supervisor

UPS; Rock Hill (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

UPS in Rock Hill, SC, is seeking a Permanent Full-Time Supervisor to lead the mail receiving, processing, and shipping operations at our Regional Processing Facility. You will supervise staff and contract workers, ensure USPS compliance, and drive productivity in a fast-paced environment.

You will coordinate with customer operation staff and vendors, train on-site teams, and maintain a secure, efficient workspace. Prior supervisory experience in production is required.

Qualifications

• Knowledge of mail processing services and USPS requirements.
• Excellent oral and written communications skills.
• Experience supervising staff in a production/processing environment.
• Able to work in a fast-paced, dynamic setting.
• 1 year of supervisory/management experience.

Responsibilities

• Supervise staff in mail receiving, processing, sorting, and shipping per USPS requirements.
• Meet or exceed productivity goals for mail operations.
• Ensure accuracy of mail processing and preparation per procedures.
• Maintain positive relationships with customer staff, USPS, and vendors.
• Train on-site staff and ensure work is accurate and complete.

Skills

Mail processing

Communication skills

Supervisory experience

Adaptability

Problem solving

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

This position works in the UPS Mail Innovations Regional Processing Facility. He/She has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position make decisions based upon broad guidelines, practical experience and sound business judgments. He/She is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem solving skills.

Responsibilities

• Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements.
• Meets or exceeds productivity goals established for mail operations functions.
• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
• Assures operational supplies are on-hand and available at all times.
• Plans and recommends appropriate staff levels consistent with workload demands.
• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
• Works with only broad supervision.

Qualifications

• Working knowledge of mail processing services, systems, procedures and operations equipment
• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
• Excellent oral and written communications skills
• Ability to work in a fast-paced, dynamic work environment
• Flexible and adaptive to changing work requirements
• One (1) year management/supervisory experience in a production/processing environment

Other Criteria

Job Grade: 20C

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: Monday - Friday 8PM - 5AM.The position requires overtime and work on un-scheduled days based on business need

Last day to apply is September/18/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.