Mail Innovations Operations Supervisor

UPS; Butner (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is hiring a supervisory professional for the Regional Processing Facility to oversee mail receiving, processing, sorting and shipping operations. This role emphasizes staff supervision, training, and coordinating with facility administration to maintain efficiency and accuracy.

Ideal candidates bring 1 year of supervisory experience in production, strong communication skills, and the ability to work in a fast-paced setting.

Qualifications

• One year of management/supervisory experience in a production/processing environment.
• Working knowledge of mail processing services, systems, procedures and operations equipment.
• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels.
• Excellent oral and written communications skills.
• Ability to work in a fast-paced, dynamic work environment.
• Flexible and adaptive to changing work requirements.

Responsibilities

• Supervises staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and USPS requirements.
• Meets or exceeds productivity goals established for mail operations functions.
• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
• Assures operational supplies are on-hand and available at all times.
• Plans and recommends appropriate staff levels consistent with workload demands.
• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
• Works with only broad supervision.

Skills

Management experience

Communication skills

Mail processing systems

Adaptability

USPS knowledge

Flexibility

Education

Bachelor's degree or UPS experience

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

This position works in the UPS Mail Innovations Regional Processing Facility. This role has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position makes decisions based upon broad guidelines, practical experience and sound business judgments. This position is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem-solving skills.

Responsibilities

• Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and USPS requirements.
• Meets or exceeds productivity goals established for mail operations functions.
• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
• Assures operational supplies are on-hand and available at all times.
• Plans and recommends appropriate staff levels consistent with workload demands.
• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
• Works with only broad supervision.

Qualifications

• One (1) year management/supervisory experience in a production/processing environment
• Working knowledge of mail processing services, systems, procedures and operations equipment
• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
• Excellent oral and written communications skills
• Ability to work in a fast-paced, dynamic work environment
• Flexible and adaptive to changing work requirements
• Bachelor's degree and/or 3 years of UPS experience
• Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense

Other Criteria

• Job Grade: 20C
• Schedule/typical working hours: This a PM - Overnight shift - The schedule will be discussed during interviews.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.