Mail Innovations Operations Supervisor

UPS; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

UPS is seeking a supervisor for its Mail Innovations Regional Processing Facility to oversee mail receiving, processing, sorting and shipping operations, ensuring adherence to USPS requirements and customer requests. This role focuses on staff supervision, training and coordinating with facility admin activities.

The position involves maintaining service levels, managing staff levels, and safeguarding data confidentiality while operating under broad supervision on an evening/mid-shift schedule.

Qualifications

• 1 year of management/supervisory experience in a production/processing environment.
• Knowledge of mail processing services, systems, procedures and operations equipment.
• Knowledge of USPS requirements in the preparation of Standard Mail and parcels.
• Excellent oral and written communications skills.
• Ability to work in a fast-paced, dynamic work environment.

Responsibilities

• Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and USPS requirements.
• Meets or exceeds productivity goals established for mail operations functions.
• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
• Assures operational supplies are on-hand and available at all times.
• Plans and recommends appropriate staff levels consistent with workload demands.
• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
• Works with only broad supervision.

Skills

Management experience

Mail processing knowledge

USPS requirements knowledge

Communication skills

Fast-paced environment

Relocation willingness

Education

Bachelor’s degree or UPS experience

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

This position works in the UPS Mail Innovations Regional Processing Facility. This role has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position makes decisions based upon broad guidelines, practical experience and sound business judgments. This position is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem-solving skills.

Responsibilities:

• Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and USPS requirements.

• Meets or exceeds productivity goals established for mail operations functions.

• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.

• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.

• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.

• Assures operational supplies are on-hand and available at all times.

• Plans and recommends appropriate staff levels consistent with workload demands.

• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.

• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.

• Works with only broad supervision.

Qualifications:

• One (1) year management/supervisory experience in a production/processing environment

• Working knowledge of mail processing services, systems, procedures and operations equipment

• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels

• Excellent oral and written communications skills

• Ability to work in a fast-paced, dynamic work environment

• Flexible and adaptive to changing work requirements

• Bachelor’s degree and/or 3 years of UPS experience

• Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense

Other Criteria:

• Job Grade:20C

• Schedule/typical working hours: This a PM - Overnight shift - The schedule will be discussed during interviews.

• Apply by 9/11/2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.