Mail Innovations Operations Supervisor

UPS

Windsor (CT)

On-site

USD 65,940 - 107,160

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation and paid time off

Paid holidays and sick leave

Job summary

UPS in Windsor, CT seeks a Postal Operations Supervisor to oversee mail receiving, processing, sorting and shipping, ensuring USPS compliance and on-time delivery. You will supervise staff and contract personnel, train on-site teams, and coordinate with facility administration.

This role requires leadership, strong communication, and the ability to make sound decisions in a fast-paced environment; shift is Mon–Fri 5 pm–1 am, with relocation flexibility within the area.

Qualifications

1 year of management/supervisory experience in a production or processing environment, with demonstrated leadership skills.
Proficiency in Microsoft Office: Excel, Word, Access, Outlook, etc. — Required.
Strong time management and organizational skills; excellent interpersonal abilities.

Responsibilities

Supervises staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner per procedures and USPS requirements.
Meets or exceeds productivity goals for mail operations functions.
Ensures accuracy of direct mail processing and preparation in accordance with USPS requirements and customer requests.
Establishes and maintains positive relationships with customer staff, USPS staff and vendors.
Trains on-site staff and follows up to ensure work is accurate and complete.
Ensures operational supplies are on-hand and available at all times.
Plans and recommends appropriate staff levels according to workload.
Maintains a clean and orderly environment in all operations areas.
Maintains confidentiality of internal systems, procedures, customer data and personnel information.
Works with only broad supervision.

Skills

Management experience

MS Office

Time management

Staff training

Communication skills

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better each day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

This position works in the UPS Mail Innovations Regional Processing Facility. He/She has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position make decisions based upon broad guidelines, practical experience and sound business judgments. He/She is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem solving skills.

Responsibilities

Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements.
Meets or exceeds productivity goals established for mail operations functions.
Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
Assures operational supplies are on-hand and available at all times.
Plans and recommends appropriate staff levels consistent with workload demands.
Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
Works with only broad supervision.

Qualifications

Working knowledge of mail processing services, systems, procedures and operations equipment
Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
Excellent oral and written communications skills
Ability to work in a fast-paced, dynamic work environment
Flexible and adaptive to changing work requirements
One (1) year of management/supervisory experience in a production or processing environment, with demonstrated leadership skills.
Working knowledge of Microsoft Office: Excel, Word, Access, Outlook, etc. and other basic computer skills. – Required.
Strong time management and organizational skills. – Required.
Excellent interpersonal and relationship-building skills. – Required.

Additional Criteria

Job Grade: 20C (Supervisor)
This is not a remote position. Must be currently located in the same geographic location as the job or willing to self-relocate – Required.
Shift: Monday – Friday, 5 pm to 1 am
Requires flexibility depending on business needs.
Last day to apply is Friday, July/31/2026 at 11:59 pm

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65.940,00/year to $107.160,00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

The company offers the following benefits for this position, subject to applicable eligibility requirements.