Mail & Distribution Operations Specialist

MassMutual; Springfield (MA); On-site; USD 45,000 - 56,000; Full time

Job summary

MassMutual in Springfield, MA is seeking an Operational Support Specialist, Mail & Distribution Services to handle day-to-day mail functions, including receiving, sorting, tracking, and delivering mail and packages across lines of business.

The role emphasizes accuracy, timeliness, and customer service, with training across the Mail Center and Warehouse. Onsite schedule Monday–Friday from 7:00 am to 3:30 pm, high attention to detail, and ability to lift packages as needed.

Qualifications

• High School diploma.
• Onsite role, Monday–Friday.
• Hours 7:00 am–3:30 pm.
• Ability to stand, walk, lift/carry packages.
• 1+ year of experience with Microsoft Word.

Responsibilities

• Receive, sort, log, and distribute incoming mail and parcels.
• Unload and process USPS mail and express shipments.
• Deliver mail to designated areas on schedule with accuracy and service.
• Prepare outbound USPS and express shipments using required software.
• Operate mailroom equipment and warehouse equipment where applicable.
• Prep and audit digital mail for Opt-In participants.

Education

High School diploma

Tools

Microsoft Word

Job description

MassMutual in Springfield, MA is seeking an Operational Support Specialist, Mail & Distribution Services to handle day-to-day mail functions, including receiving, sorting, tracking, and delivering mail and packages across lines of business.

The role emphasizes accuracy, timeliness, and customer service, with training across the Mail Center and Warehouse. Onsite schedule Monday–Friday from 7:00 am to 3:30 pm, high attention to detail, and ability to lift packages as needed.