Mail/Copy Center Specialist

Horace Mann; Springfield (IL); On-site; USD 47,537,000 - 63,841,000; Full time

Benefits offered by this job

Bonus

Job summary

Horace Mann is seeking a dependable Mail/Copy Center Specialist to support high-volume mail, print, and document production operations in Springfield, IL. The role emphasizes accuracy, timeliness, and cost-effective processing of mailings and shipping for internal customers.

You will operate and maintain copy/mail equipment, generate reports in Excel/Word, and collaborate with business units to optimize workflows while ensuring quality service.

Qualifications

• Must have High School Diploma or GED.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Word and Excel.
• Ability to match records, transfer information accurately, and maintain document integrity.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.

Responsibilities

• Consult with business units to identify efficient mailings, printing projects, and postage processing.
• Process Marketing Portal orders including printing, packaging, and shipping materials using FedEx services.
• Print, assemble, meter, and mail required documents for various requests.
• Operate and maintain Copy Center and Mail Center equipment and monitor performance.
• Create and maintain reports, track mail and print volume, and assist with budgeting insights.

Skills

Attention to detail

Reporting

Word processing

Excel

Record matching

Education

High School Diploma or GED

Tools

Printers

Inserters

Postage meters

Job description

Horace Mann is seeking a dependable and detail-oriented Mail/Copy Center Specialist to support critical mail, print, and document production operations. This role is responsible for ensuring timely, accurate, and cost-effective processing of company mailings, print requests, and shipping activities while maintaining high-volume production equipment.

The ideal candidate thrives in a fast-paced environment, enjoys hands-on work, and takes pride in delivering high-quality service to internal business partners across the organization.

Key Responsibilities

Mail & Print Operations

• Consult with business units to identify the most efficient and cost-effective solutions for large mailings, printing projects, and postage processing.
• Receive and fulfill Marketing Portal orders, including printing, packaging, and shipping materials using FedEx services while determining the most appropriate shipping method.
• Process Contact Center and Underwriting requests by printing, assembling, metering, and mailing required documents.
• Process electronic Add Car requests, meter mail, and prepare items for pre-sort mailing services.
• Ensure all mail and print requests are completed accurately and within established service standards.

Equipment Operation & Maintenance

• Operate and maintain Copy Center and Mail Center equipment, including:
• High-speed color and black-and-white printers
• Commercial cutters
• Commercial hole punch equipment
• Commercial folders
• Postage meters
• Monitor equipment performance and coordinate maintenance or repairs as needed to minimize downtime.

Reporting & Administrative Support

• Provide Financial Reporting with postage allocation information for postage meters and pre-sort mailing expenses.
• Create and maintain reports using Microsoft Office applications, including Excel and Word.
• Monitor, track, and report mail and print volume trends to management.
• Assist with budgeting activities by providing operational data and reporting insights.

Customer Service & Operational Excellence

• Provide exceptional support to internal business partners by ensuring requests are completed accurately and efficiently.
• Maintain accuracy when matching records, processing documents, and handling sensitive business materials.
• Identify opportunities for process improvements that increase efficiency and reduce costs.

Qualifications & Experience

Required

• High School Diploma or GED.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Microsoft Word and Excel.
• Ability to match records, transfer information accurately, and maintain document integrity.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.

Preferred

• 2-3 years of practical experience in mail operations, printing, scanning, inserting, or document production environments.
• Proven knowledge of printers, inserters, postage meter equipment, and related mailroom technologies.
• Experience working in a high-volume print and mail processing environment.

Additional Information

• Demanding office environment with significant daily production activity.
• Very limited travel, primarily to local post office locations and occasional training sites.
• Must maintain an acceptable driving record (Motor Vehicle Record checked annually).

Pay Range:

• $16.59 - $22.28 hourly + bonus

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status