Mail Clerk

Recrute Action; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

On-site work

Dynamic environment

Job summary

Recrute Action in Boston, MA is seeking an organized Mail Operations Associate to manage incoming and outgoing advisor mail, scan and index documents, and support imaging and fulfillment activities in a fast-paced office.

You will work on-site 8:00 am to 4:00 pm with potential schedule changes; require 1 year imaging/indexing experience, proficiency with Microsoft Office, data entry, and strong verbal and written communication skills.

Qualifications

• 1 year of experience with imaging and indexing systems.
• Office environment experience.
• Proficiency with Microsoft Office and Outlook.
• Experience with data entry and written communication tasks.
• Strong verbal and written communication skills.
• Ability to meet physical job requirements, including lifting up to 20 pounds and standing for extended periods.
• Ability to handle sensitive personal information with accuracy and confidentiality.

Responsibilities

• Manage incoming and outgoing advisor mail operations accurately and efficiently.
• Receive, open when applicable, sort, prepare, scan, index, and distribute incoming mail, output, and courier packages to various business units.
• Prepare, sort, and ship outgoing mail and courier deliveries.
• Operate within Imaging and Fulfillment Centers supporting head office and primary locations in Boston.
• Handle mail sorting, scanning, indexing, and document processing activities.
• Support fulfillment operations and ensure timely processing of workflows.
• Deliver quality customer service and operational support to administrative groups.
• Meet service levels and operational standards established by the business unit.
• Process troubleshooting mail requiring advanced knowledge and problem-solving abilities.
• Process inbound bulk mail, daily workflow activities, and statistical reporting tasks.
• Train newly hired employees within the Imaging and Fulfillment Center.
• Work across multiple operational areas through cross-functional training.
• Handle sensitive personally identifiable information (PII) with accuracy and confidentiality.

Skills

Imaging & indexing

Microsoft Office

Data entry

Written communication

PII handling

Physical strength

Education

Some college education preferred

Tools

Mailing equipment (folders, inserters, postage meters)

Job description

What is in it for you:

• Fixed Salary: Hourly rate of $23.
• Work Schedule: 8:00 am to 4:00 pm.
• Future schedule may change to 7:30 am to 3:30 pm.
• On-site work in a dynamic environment.

Responsibilities:

• Manage incoming and outgoing advisor mail operations accurately and efficiently.
• Receive, open when applicable, sort, prepare, scan, index, and distribute incoming mail, output, and courier packages to various business units.
• Prepare, sort, and ship outgoing mail and courier deliveries.
• Operate within Imaging and Fulfillment Centers supporting head office and primary locations in Boston.
• Handle mail sorting, scanning, indexing, and document processing activities.
• Support fulfillment operations and ensure timely processing of workflows.
• Deliver quality customer service and operational support to administrative groups.
• Meet service levels and operational standards established by the business unit.
• Process troubleshooting mail requiring advanced knowledge and problem-solving abilities.
• Process inbound bulk mail, daily workflow activities, and statistical reporting tasks.
• Train newly hired employees within the Imaging and Fulfillment Center.
• Work across multiple operational areas through cross-functional training.
• Handle sensitive personally identifiable information (PII) with accuracy and confidentiality.

What you will need to succeed:

Required qualifications

• 1 year of experience with imaging and indexing systems.
• Previous experience working in an office environment.
• Proficiency with Microsoft Office and Outlook.
• Experience with data entry and written communication tasks.
• Strong verbal and written communication skills.
• Ability to meet physical job requirements, including lifting up to 20 pounds and standing for extended periods during the workday.
• Ability to handle sensitive personal information with accuracy and confidentiality.

Preferred qualifications

• Some college education preferred.
• Previous experience with scanning, indexing, and mail sorting.
• Previous experience operating mailing equipment, folder inserters, and postage meters.
• Demonstrated employment stability.
• Interest in professional growth and development.
• Reliability and ability to learn quickly.
• Strong organizational skills.
• Ability to manage competing priorities in a fast-paced environment
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Ability to adapt to change and manage shifting priorities.

Opportunities for All

We are committed to fairly assessing all qualified candidates, regardless of race, color, religion, sex, national origin, age, or disability, while ensuring fair and equitable compensation for all. To participate in the recruitment process, if you require specific accommodations, please do not hesitate to inform us so that we can make the necessary arrangements. We particularly encourage applications from individuals over the age of 40, as well as from veterans and members of the National Guard or reserves, valuing their service and supporting their integration into civilian life.