Mail Center Associate

Hireez; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Valpak Clipp seeks a Mail Center Associate to manage mail center operations, assist administrative services, and support manufacturing teams. You will handle equipment maintenance, postage reporting, and franchise communications, while training others and maintaining documentation.

The role requires comfort in a fast-paced environment, basic math, and proficiency with SAP/ADP/MS Office. A Florida driver’s license and ability to lift 30 pounds are expected.

Qualifications

• Prior customer service and complaint resolution experience is helpful.
• Previous experience in a fast-paced environment is preferred.
• Postage equipment experience is helpful.

Responsibilities

• Maintains and utilizes equipment and materials to achieve department goals; coordinates equipment maintenance with vendors.
• Documents and tracks the rental sale of marketing materials.
• Documents and maintains the postage meter report and chart.
• Communicates with the franchise network with requests, supplies, shipments, address changes and special handling requests.
• Trains others to safely and efficiently perform duties related to the mail center.
• Maintains mail center supplies and current franchise network account codes.
• Keeps mail center clean and organized using the 6S methodology.
• May assist in other areas of the VMC, including courier tasks and scanning documents.

Skills

Customer service

Communication skills

Problem solving

Detail oriented

Adaptability

Mathematics

Tools

SAP

ADP

MS Office

Job description

Mail Center Associate

If you're looking to work in a vibrant, growing company, then Valpak Clipp may be the company to meet/exceed your expectations. Valpak is the largest Direct Mail Marketing company in the U.S. and if you have received our Blue Envelope and looked at the coupons inside, you'll understand why our customers love what we do for them and how we are growing every month. Apply now!

Summary

Responsible for the mail center, assists administrative services and supports VMC manufacturing teams as needed.

Essential Duties and Responsibilities

1. Maintains and utilizes equipment and materials to achieve department goals. Coordinates equipment maintenance with vendors.
2. Documents and tracks the rental sale of marketing materials.
3. Documents and maintains the postage meter report and chart.
4. Communicates with the franchise network with requests, supplies, shipments, address changes and special handling requests.
5. Trains others to safely and efficiently perform duties related to the mail center.
6. Maintains and keeps current process documentation for the mail center.
7. Continuous learning of best industry practices related to the mail center.
8. May be required to assist in other areas of the VMC. These functions include, but are not limited to, courier tasks, scanning documents, clarification area, and administrative services.
9. Maintains mail center supplies and current franchise network account codes.
10. Keeps mail center clean and organized using the 6S methodology.
11. Performs related work and additional duties as needed or required.

Education/Experience

• Prior customer service and customer complaint resolution experience helpful
• Previous experience in a fast-paced environment
• Postage equipment helpful

Requirements and Qualifications

• May be required to lift 30#
• Valid Florida Driver's license
• Basic Math skills
• Basic troubleshooting skills
• Working knowledge of PC, SAP, ADP, and MS Office
• Detail oriented
• Customer focused
• Communication and writing skills
• Adaptive and flexible to change
• Problem-solving skills