Macallan Boutique Manager

Duty Free Americas; Torrance (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401k Plan Contributions

Paid Time Off

Paid Holidays

Bonus Eligible

Parking Reimbursement

Employee Discounts

Job summary

Duty Free Americas is seeking a Macallan Boutique Manager in Torrance, CA. You will act as the brand ambassador, ensure luxury service standards, and lead a small team to deliver brand-aligned customer experiences in-store.

Responsibilities include inventory management, visual merchandising updates, adherence to selling guidelines, and coaching staff on product knowledge and premium service. Evening/weekend availability and strong leadership are essential.

Qualifications

• Bachelor's degree in management, business, or equivalent.
• 3–4+ years of management experience in luxury, premium spirits, or high-end boutique retail.
• Proven track record of developing teams, driving clienteling strategies and meeting measurable sales targets.

Responsibilities

• Oversee Prestige Selling / DTC processes in line with brand guidelines.
• Monitor Inventory and report to Operator Managers and Replenishment Teams as required.
• Monitor the Store Presentation and report maintenance issues or supplies needed.
• Maintain Storage Areas and ensure standards.
• Update Visual Merchandising as requested by the brand and ensure shelf pricing is correct.
• Support the team with understanding Product Sell Out Limits and Selling Guidelines; ensure compliance by all staff.
• Coordinate training and Market Visit support.

Skills

Stock control

Proficiency in English

Second language (advantage)

VIP client network

Luxury retail experience

Education

Bachelor's Degree in Management or Business

Tools

MS Office

POS systems

Job description

As the Macallan Boutique Manager, you will be the primary conduit between DFA and the Macallan Brand in a harmonious manner that respects the retailer's standards whilst ensuring the brand expectations are incorporated with daily operations to achieve a more efficient, productive, and profitable store. You will be responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed. You will support the recruitment and hiring of talent for the new Boutique.

• As primary point of contact for the brand in the Boutique, the boutique manager is a retail ambassador of The Macallan and embodies the DNA and values of the brand
• Leading by example in demonstrating the role model behavior that is representative of the brand in striving to deliver the promised brand experience to each and every customer
• Develop team in brand knowledge and luxury selling skills, following formal trainings in support of education managers for DFA and Macallan
• Proposing and implementing incentives and recognition programs to improve sales performance and increase team morale

Critical knowledge & skills, including software applications, languages, etc.

• Technical skills: Knowledge in MS Office
• Professional knowledge of stock control management
• Knowledge of wine & spirits industry, including competitor awareness, trends, etc.
• Proficiency in English; ability to speak a second language is an added advantage
• Must have the ability to cultivate luxury clientele, with a strong preference for candidates who can maintain an established network of VIPs

Attributes:

• Genuine passion and strong enthusiasm to learn with a passion for Macallan products and services
• Must demonstrate polished, professional conduct and presentation consistent with a luxury environment
• Responsible, self-motivated and ability to handle multiple/diverse tasks; Possess a professional attitude with a mind-set of curiosity and empathy
• Adaptable and a fast learner with a customer centric mentality and initiative

What you’ll be doing?

• Responsible for overseeing Prestige Selling / DTC processes in line with brand guidelines.
• Monitor Inventory and report to Operator Managers and Replenishment Teams as required
• Monitor the Store Presentation. Report maintenance issues or housekeeping supplies needed.
• Monitor the Storage Areas and maintain according to expected standards.
• Update Visual Merchandising as requested by the brand. Ensure Shelf Pricing is correct.
• Support the team with understanding the Product Sell Out Limits and Selling Guidelines. Monitor that these rules are adhered to by all retail staff within the boutique.
• Training Coordination / Market Visit Support

General Store Visual Merchandising / Customer Management

• Maintain store standards that always reflect and adhere to the visual merchandising guidelines
• Possess an eye for detail, handle stock taking, replenishing and updating sales display areas
• Enhance customer service standards in store to ensure world class service is delivered; go beyond and offer premium services to customers in recommending the right product selections

Sales/ Business Monitoring

• Ensure customers feel comfortable in the Boutique while educating them about the brand with bespoke tastings
• Perform as a team player and participate in all activities contributing to the overall objectives of the storeHandle POS and cashiering activities; Process sales transaction in a confident and professional manner
• Drive and achieve individual and team objectives and be accountable for retail sales results; Consistently achieve or exceed monthly and seasonal individual and store sales targets
• Collect customers' CRM details to build and maintain the customers' profiles, ensuring personal follow-up with the customer
• Any other ad-hoc duties as assigned

Ideal Candidate

• Bachelor's Degree in Management, Business or equivalent
• 3-4+ years of management experience within luxury, premium spirits, or high-end boutique retail.
• Proven track record of developing teams, driving clienteling strategies and meeting measurable sales targets.
• Effective at managing competing demands in a fast-paced retail environment, with the flexibility to work evenings, weekends, and holidays as required.
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
• Demonstrates ability to work independently, prioritize responsibilities, and able to make sound decisions with minimal supervision.
• Good problem-solving skills.
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Bonus Eligible
• Parking Reimbursement
• Employee Discounts

The salary range for this position is $75,000-$110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.

DFA is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age (40 and over), national origin or ancestry, physical or mental disability, genetic information, military and veteran status, marital status, or any other characteristic protected by federal, state, or local laws.