Mac Engineer

iSpace, Inc.; New York (NY); Hybrid; USD 90,000 - 120,000; Part time

Job summary

iSpace, Inc. seeks an experienced Apple endpoint management specialist to own security, deployment, and lifecycle processes across macOS, iOS, and iPadOS.

You will manage Jamf Pro configurations, BeyondTrust remote access, and deployment workflows while collaborating with security and IT teams to enforce standardized hardware and software practices. The role emphasizes strong communication, analytical thinking, and a hands-on approach to improving endpoint security posture in a global enterprise

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience
• 5+ years of experience supporting macOS, iOS, and iPadOS in a global enterprise environment
• 3+ years of experience managing Apple endpoints using Jamf Pro and Apple Business Manager
• Experience managing Apple endpoint security configurations, compliance workflows, and OS update strategies
• Experience packaging, testing, deploying, and maintaining applications for macOS endpoints
• Experience supporting Jamf Protect workflows or similar endpoint security platforms
• Experience with BeyondTrust or similar remote access platforms
• Working knowledge of Apple hardware standards, procurement, and lifecycle considerations
• 3+ years Bash, Shell, or Python scripting experience
• Strong understanding of networking, security, VPN, certificates, identity, and compliance
• Excellent communication and interpersonal skills
• Familiarity with device management best practices
• Jamf 200 Certification

Responsibilities

• Administer and support BeyondTrust remote access services and related admin tasks
• Evaluate and approve Apple hardware standards and configurations for enterprise use
• Manage global hardware SKUs and deployment options
• Own and optimize Apple endpoint security and management configurations via Jamf Pro
• Oversee macOS, iOS, iPadOS update strategies for security and compatibility
• Maintain and support Apple endpoint deployment workflows and enrollment
• Manage local admin password rotation and endpoint privilege controls
• Support Jamf Protect workflows and security coordination
• Package, test, and deploy applications for Apple endpoints (Office, Adobe, etc.)
• Manage Apple endpoint apps, screensaver updates, and managed software delivery
• Provide Tier 3 support for complex Apple endpoint issues
• Develop and maintain documentation and SOPs
• Collaborate with cross-functional teams to improve endpoint standards and security

Skills

Jamf Pro

Apple Business Manager

BeyondTrust remote access

macOS/iOS/iPadOS support

OS update management

Endpoint security configurations

Scripting (Bash/Shell/Python)

Networking & security concepts

Communication skills

Documentation & SOPs

Education

Bachelor's degree in Computer Science or related field

Tools

Jamf Pro

Jamf Protect

Apple Business Manager

BeyondTrust

ServiceNow

Azure/Entra ID

Job description

Type: 03 - 06 plus months contract with extension

Job Description:

Summary

Looking for an individual with strong communication skills and a proven technical background in enterprise Apple endpoint management. This role will serve as a key technical owner across four primary areas: Apple endpoint management and security, hardware standards and lifecycle support, remote access platform administration, and application deployment and maintenance. The ideal candidate is an analytical thinker with a strong customer-service mindset, a passion for operational excellence, and the ability to translate technical requirements into scalable, secure, and well-documented solutions.

Responsibilities Include:

• Administer and support BeyondTrust remote access services, including virtual appliance configuration, licensing, seat management, access workflows, and operational support
• Evaluate, validate, and approve Apple hardware standards, peripherals, and endpoint configurations for enterprise use, including Mac, iPad, and iPhone hardware
• Manage global hardware SKUs and eCommerce bundles to ensure standardized, supportable purchasing and deployment options across regions
• Own and optimize Apple endpoint security and management configurations through Jamf Pro, including policies, configuration profiles, compliance workflows, and deployment standards
• Track, manage, and improve macOS, iOS, and iPadOS update strategies to maintain security, compatibility, and alignment with organizational requirements
• Maintain and support Apple endpoint deployment workflows, including enrollment, provisioning, application deployment, and lifecycle management
• Manage local administrator password rotation workflows through Jamf and ensure endpoint privilege controls remain secure, reliable, and operationally sustainable
• Support Jamf Protect workflows, including endpoint security monitoring, configuration management, and coordination with security stakeholders
• Package, test, deploy, and maintain applications for Apple endpoints, including regular updates for Office, Adobe, and other managed software
• Manage Apple endpoint apps and features, including approved screensaver updates, user-facing configurations, and managed software delivery
• Provide Tier 3 support for complex Apple endpoint, remote access, deployment, security, and application issues, ensuring timely resolution and strong communication with stakeholders
• Develop and maintain documentation, standard operating procedures, configuration guides, and knowledgebase articles for supported platforms and workflows
• Collaborate with cross-functional teams to improve endpoint standards, streamline processes, strengthen security posture, and enhance the end-user experience

Required Capabilities:

• Bachelor's degree in Computer Science or related field, or equivalent experience
• 5+ years of experience supporting macOS, iOS, and iPadOS devices in a global enterprise environment
• 3+ years of experience managing Apple endpoints using Jamf Pro and Apple Business Manager
• Experience managing Apple endpoint security configurations, compliance workflows, and OS update strategies
• Experience packaging, testing, deploying, and maintaining applications for macOS endpoints
• Experience supporting Jamf Protect workflows or similar endpoint security platforms
• Experience with BeyondTrust or similar remote access platforms, including access administration, licensing, and support workflows
• Working knowledge of Apple hardware standards, peripheral validation, procurement standards, and global hardware lifecycle considerations
• 3+ years Bash, Shell, or Python scripting experience
• Strong understanding of supporting technologies such as networking, wireless authentication, security, VPN, storage, certificates, identity, and endpoint compliance
• Strong attention to detail and ability to prioritize tasks in a fast-paced enterprise environment
• Ability to troubleshoot and resolve complex endpoint, deployment, access, software, and security issues
• Excellent communication and interpersonal skills, with the ability to work effectively with technical teams, business stakeholders, vendors, and end users
• Familiarity with industry best practices for device management, endpoint security, software lifecycle management, and compliance
• Jamf 200 Certification

Desired Capabilities:

• Jamf 300+ Certification
• Apple Certified Support Professional (ACSP) Certification
• Experience with Jamf Protect, endpoint detection workflows, or security operations integrations
• ServiceNow knowledge and API integration experience
• Experience with cloud-based identity and access management solutions such as Azure, Entra ID, PingID, or similar platforms
• Experience managing hardware catalogs, global device standards, procurement bundles, or eCommerce purchasing workflows