Mac Engineer

Digital Consultants LLC; Bethesda (MD); On-site; USD 110,000 - 136,000; Full time

Benefits offered by this job

Paid Time Off

Group health plans

401(k) plan with company matching

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Pet insurance options

Employee Assistance Program (EAP)

Job summary

Digital Consultants LLC is seeking a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC) in Bethesda, MD. The role focuses on configuring, securing, and supporting Apple Mac devices and servers, developing new Mac infrastructure, and enabling migration to the NMED/MEDCOI network.

The candidate should have 4+ years in enterprise Apple/macOS environments, experience with Active Directory integration and MDM,

Qualifications

• Advanced knowledge of enterprise macOS administration and Apple devices.
• Experience implementing DISA STIGs and IA scanning.
• Experience with Active Directory integration and MDM.
• Ability to diagnose and resolve complex Mac configurations and issues.
• Bachelor's degree required; 4+ years in Apple enterprise environments may substitute.

Responsibilities

• Configure, manage, update, and support Apple Mac devices and servers using enterprise tools.
• Develop and maintain secure enterprise Mac infrastructure to support migration to NMED/MEDCOI network.
• Implement DISA STIGs and perform IA scanning and patching using STIG Viewer.
• Manage and deploy Apple devices within AD and MDM environments.
• Install, test, and support new Mac hardware, software, and OS versions.
• Provide hands-on and remote support for Mac equipment and PIV-secured laptops.
• Coordinate with IT staff on QA, production scheduling, and status meetings.
• Communicate plans, risks, and progress to management and ensure ticket resolution.

Skills

macOS administration

Apple hardware

Active Directory

Mobile Device Management

Security patching

Education

Bachelor's degree in a related discipline

Tools

STIG Viewer

AD integration tools

Job description

Description

the Digital family. Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Description

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family. Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Duties To Include

• Use industry enterprise management tools to configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
• Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
• Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching, including use of STIG Viewer.
• Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
• Install, test, evaluate, and support new versions and updates of Mac hardware, software, and operating systems.
• Diagnose and resolve highly complex Mac system configurations, operating issues, and error messages.
• Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
• Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
• Provide hands-on and remote support for Mac equipment, configure and deploy PIV-secured Mac laptops, and support Outlook, DoD Enterprise Email, certificate publishing, and printer setup.
• Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
• Provide clear two-way communication and keep management informed of technical plans, risks, progress, and completed work while ensuring full ticket resolution.

Requirements

• Advanced knowledge of enterprise macOS administration, Apple hardware and software, Mac servers, and enterprise management tools.
• Experience implementing DISA Security Technical Implementation Guides, using STIG Viewer, and performing Information Assurance scanning, patching, and secure configuration activities.
• Experience supporting Active Directory integration, Mobile Device Management, asset management, user and machine deployment, and enterprise Apple lifecycle activities.
• Ability to diagnose and resolve highly complex Mac configurations, operating system issues, software problems, and error messages.
• Knowledge of NMED/MEDCOI migration support, PIV-secured Mac deployment, Outlook, DoD Enterprise Email, certificate publishing, and printer configuration.
• Strong quality assurance, documentation, customer-service, oral communication, written communication, and cross-functional coordination skills.
• Clearance: NAC suitability required for all contractor staff CAC eligible.
• Certifications: CompTIA Security+ or an equivalent certification required before accessing the network.
• Education: Bachelor's degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
• Experience: Minimum of 4 years of recent experience supporting enterprise Apple/macOS environments, including Active Directory integration, enterprise device deployment, security configuration, Mobile Device Management, and enterprise troubleshooting
• Physical Requirements: The candidate must be able to travel to other worksites as required and, with or without reasonable accommodation, sit, stand, use computers and monitors, and perform duties in an office and technical environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion, such as moving Apple computers, monitors, servers, peripheral equipment, or a case of paper.

Compensation and Benefits:

The salary range for this position is $110,000 – 136,000 depending on experience.

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process.