Mac & Classroom Tech Support Specialist

St. John's Prep

Danvers (MA)

On-site

USD 24,796 - 38,572

Full time

14 days+

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Job summary

St. John’s Prep in Danvers, MA is seeking a Help Desk Technician to serve as the first point of contact for technology support across campus.

The role covers day-to-day issue resolution, device deployment, classroom technology, and end-user support for faculty, staff, and students in a fast-paced educational setting. The ideal candidate will have2-4 years of IT support experience, strong customer service skills, and proficiency with macOS/iPadOS along with Jamf Pro and Google Workspace.

Qualifications

Associate's degree in Information Technology or equivalent experience.
2-4 years of experience providing technical support in a professional IT environment.
Experience supporting macOS, iPadOS, iOS, and cloud-based applications.

Responsibilities

Provide Tier I and II technical support via phone, email, walk-up, and ticketing system.
Deploy and maintain Apple devices and classroom technology in a Mac-centric environment.
Assist with user onboarding, account support, and MFA; support educational apps like Canvas and Google Workspace.
Support events and campus meetings with audiovisual equipment and Zoom Rooms.
Document resolutions and contribute to knowledge base for end-user support.