MA Specialty Care Coordinator - Hematology Oncology Mesa Location

Phoenix Children's Hospital, Inc.; Mesa (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an MA Specialty Care Coordinator for the Hematology and Oncology team at the Mesa location.

This full-time role supports back-office and clinical coordination, preparing patients for specialty care, handling authorizations, and coordinating labs and appointments. The ideal candidate has a CMA or RMA credential, current BLS, and graduation from an accredited MA program.

Qualifications

• Current BLS certification for Healthcare Provider from the American Heart Association.
• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through American Medical Technologists (AMT).
• Graduate of a Medical Assistant program accredited by CAAHEP, ABHES, or other school approved by the U.S. Department of Education.
• MA certification through AAMA or AMT may be accepted in lieu of graduation from an accredited Medical Assistant program.

Responsibilities

• Coordinate and process prior authorizations for medications, treatments, and specialty services.
• Process medication authorizations for home health and infusion services.
• Coordinate specialty laboratory authorizations and assist with obtaining required approvals.
• Prepare and submit requisitions for specialty laboratory testing.
• Perform chart preparation to ensure patient records are complete and ready for upcoming visits.
• Assist with coordinating patient appointments and follow-up needs as directed by the clinical team.
• Respond to select questions or requests forwarded by the triage team, providing appropriate administrative support and routing clinical concerns as needed.
• Assist with patient care coordination activities related to Hematology Oncology services.

Job description

MA Specialty Care Coordinator - Hematology Oncology Mesa Location

Department: PCMG-MAIN | Hematology and Oncology

Shift: Mon-Fri, Days, 8am-5pm

Category: Medical Assistants

Posting #: 1051878

Employee Type: Full-Time

Position Summary

Posting Note: Medical Assistant Specialty Care Coordinator – Hematology Oncology

Location: Mesa – Southern & Higley

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Team: Hematology Oncology

Position Type: Full-Time

Required Qualifications

Certifications

Current BLS certification for Healthcare Provider from the American Heart Association.

Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through American Medical Technologists (AMT).

Education

Graduate of a Medical Assistant program accredited by one of the following:

• Commission on Accreditation of Allied Health Education Programs (CAAHEP)
• Accrediting Bureau of Health Education Schools (ABHES)
• Other school approved by the U.S. Department of Education

MA certification through AAMA or AMT may be accepted in lieu of graduation from an accredited Medical Assistant program.

Position Summary The Medical Assistant Specialty Care Coordinator supports the Hematology Oncology team by providing comprehensive administrative, clinical support, and care coordination services. This position focuses primarily on back-office functions that help ensure patients are appropriately prepared for specialty care, authorizations are completed timely, and necessary services, laboratory testing, and appointments are coordinated efficiently.

The ideal candidate will be organized, detail-oriented, and comfortable working in a specialty oncology environment while collaborating closely with providers, clinical teams, patients, and external healthcare partners.

Primary Responsibilities

• Coordinate and process prior authorizations for medications, treatments, and specialty services.
• Process medication authorizations for home health and infusion services.
• Coordinate specialty laboratory authorizations and assist with obtaining required approvals.
• Prepare and submit requisitions for specialty laboratory testing.
• Perform chart preparation to ensure patient records are complete and ready for upcoming visits.
• Assist with coordinating patient appointments and follow-up needs as directed by the clinical team.
• Respond to select questions or requests forwarded by the triage team, providing appropriate administrative support and routing clinical concerns as needed.
• Assist with patient care coordination activities related to Hematology Oncology services.
• Support back-office workflows and administrative functions to promote efficient patient care.
• Communicate effectively with providers, clinical staff, patients, laboratories, pharmacies, infusion services, and other healthcare partners.
• Maintain accurate documentation and follow established organizational and departmental procedures.
• Perform other administrative and Medical Assistant duties as assigned.

Experience

Minimum of one year of experience in a healthcare or pediatric setting.

Experience in Hematology Oncology, specialty care, care coordination, prior authorizations, infusion services, or specialty laboratory coordination is preferred.

Preferred Skills and Attributes

• Strong organizational and time-management skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Ability to work collaboratively within a multidisciplinary healthcare team.
• Familiarity with prior authorization processes and specialty care coordination.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Comfortable working in a fast-paced specialty care environment.
• Commitment to providing high‑quality, patient‑centered service.

The MA Specialty Care Coordinator works under the direction of a licensed healthcare professional and performs various clinical and administrative tasks for a designated department, clinic, or patient population at Phoenix Children’s. This position requires a clinical knowledge base to facilitate patient care, eliminate barriers, improve the overall quality of care, and enhance the patient experience including floating to other locations/departments as directed by leadership

Position Duties

• Works with the care team to optimize the patient care experience for patients and families; helping patients overcome barriers to care, improving overall quality of care and enhancing patient and clinic flows.
• Acts as a direct liaison for families within the specified disease population; working collaboratively with patients, providers, nurses, referral coordinators, and office staff.
• Works collaboratively with unit and provider leadership by contributing in planning, decision‑making, and communication to healthcare team.
• Participates with multidisciplinary team to evaluate quality outcomes and patient satisfaction.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission To advance hope, healing and the best healthcare for children and their families

Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Graduate of a Medical Assistant program accredited by one of the following: CAAHEP, ABHES, or other school approved by the Department of Education. MA certification from American Association of Medical Assistants or American Medical Technologists in lieu of graduation from an accredited course.

Required

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. One year of experience in a healthcare or pediatric setting.

Required

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current BLS certification for Healthcare Provider from the American Heart Association. 2. Certified Medical Assistant from American Association of Medical Assistants (CMA) or American Medical Technologists, (RMA).

Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Frequently 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Frequently 8. Physical Requirement - Standing - Constantly 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Frequently 12. Physical Requirement - Walking - Constantly 13. Physical Requirement - Near Vision - Frequently 14. Physical Requirement - Far Vision - Constantly 15. Physical Requirement - Color Discrimination - Frequently 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently 18. Physical Requirement - Lift more than 35 pounds without assistance - Frequently 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable 20. Occupational Exposure/Risk Potential - Confined areas - Applicable 21. Occupational Exposure/Risk Potential - High places - Applicable 22. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable 23. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 24. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 25. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 26. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable 27. Occupational Exposure/Risk Potential - Radiation exposure - Applicable 28. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree