Lead Medical Assistant - Float Pool

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Medical Assistant to supervise clinic operations, direct patient care, and guide non-licensed staff in daily activities.

The role reports to ambulatory leadership and coordinates with RNs, NPs, physicians, and managers to ensure patient safety and high-quality care. The Lead MA will monitor workflow, conduct training, and drive service excellence, while maintaining credentialing and compliance across the department.

Qualifications

• Graduate of a Medical Assistant program accredited by CAAHEP, ABHES, or CMA/RMA certification in lieu.
• Two or more years Medical Assistant experience in a healthcare and/or pediatric setting.
• Current BLS certification for Healthcare Provider from the American Heart Association. CMA or RMA certification required if not already held.

Responsibilities

• Provides floor leadership to assigned clinic(s); manages scheduling, room oversight, staffing, and compliance, and leads daily huddles.
• Assists with direct patient care as needed and communicates effectively with families and colleagues.
• Oversees staff supervision, monitors competencies, and reports concerns to managers.
• Leads onboarding and training of staff, including preceptor training and service excellence initiatives.
• Collaborates with leads, managers, RNs, NPs, and physicians to ensure smooth patient flow and quality care.
• Maintains credentials, participates in required meetings, and represents the department in organizational initiatives.

Skills

Leadership

Staff supervision

Communication with families

Education

Medical Assistant program accredited by CAAHEP/ABHES or CMA/RMA certification

Job description

Department: PCMG-MAIN | PCMG Resource Pool

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Medical Assistants

Posting #: 1047382

Employee Type: Full-Time

Position Summary

The Lead Medical Assistant performs all duties of the Medical Assistant while functioning as the resource person to non-licensed staff. This position acts as a working lead for the day to day operations of the designated clinic. The lead is a liaison between management and staff and keeps the leadership team apprised of early personnel issues. The daily duties of this position include direction of work flow and patient care under a licensed health care professional. The position drives communication between clinical staff to ensure safety, quality, and overall process compliance. The Lead Medical Assistant reports to the Manager, Ambulatory Business Operations. Additional direction is received from the Clinical Manager, Division Chief, RN's, PA's and/or Physician Leads as appropriate.

Position Duties

• Provides floor leadership to assigned clinic(s). Responsibilities include but are not limited to appointment & schedule management, daily room oversight, daily staffing assignment, and compliance monitoring to ensure appropriate standards. Leads and facilitates daily huddles for effective and efficient clinical and service operations.
• Assists with direct patient care. This position is a working lead that has the ability to work as a Medical Assistant as needed. Communicates effectively to families and co-workers while demonstrating a caring attitude. Initiates first-line service recovery when appropriate.
• Assists with staff supervision and oversight. Continually monitors staff competency and scope of practice and reports observed concerns to clinical or operational manager as appropriate. Includes monitoring of policies, procedures, and compliance of diagnostic tests including follow up communication with patients. Performs quality audits as directed. Facilitates completion of occurrence reports when needed.
• Serves as a resource to ensure proper on boarding & training of staff. Specific duties include but are not limited to: preceptor course completion, peer leadership training, service excellence & patient flow expectations, and use of tools for reporting (clinic timing, no-show, health information system and occurrence reporting).
• Is responsible for successful and effective Interdepartmental and Interdisciplinary collaboration. Collaborates daily with other leads, Business Manager, Clinical Manager, RN's, NP's and Physicians as needed to ensure smooth, efficient flow for quality patient care. Daily reporting includes but is not limited to written &/or verbal documentation of concerns/suggestions to include patient data & staffing concerns, throughput issues/suggestions, and supply/equipment inventory/issues to Manager as appropriate. Works alongside peers with responsibilities in addition to existing patient care role.
• Is responsible for maintaining credentials, certifications, and licensures. Participates in conferences and meetings for educational growth. Represents the department as a leader (first adopter) on organizational initiatives.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Graduate of a Medical Assistant program accredited by one of the following: CAAHEP, ABHES, or other school approved by the Department of Education. MA certification from American Association of Medical Assistants or American Medical Technologists in lieu of graduation from an accredited course. Required

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Two or more years Medical Assistant experience in a healthcare and/or pediatric healthcare setting. Required

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current BLS certification for Healthcare Provider from the American Heart Association. Required

2. Current Certified Medical Assistant from American Association of Medical Assistants (CMA) or American Medical Technologists, (RMA); employees in the Lead Medical Assistant role prior to 9/1/19 must obtain within one year (9/1/2020). Required

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
• 4. Physical Requirement - Hearing - Constantly
• 5. Physical Requirement - Pushing/pulling - Frequently
• 6. Physical Requirement - Reaching - Frequently
• 7. Physical Requirement - Sitting - Frequently
• 8. Physical Requirement - Standing - Constantly
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
• 10. Physical Requirement - Talking - Frequently
• 11. Physical Requirement - Tasting/smelling - Frequently
• 12. Physical Requirement - Walking - Constantly
• 13. Physical Requirement - Near Vision - Constantly
• 14. Physical Requirement - Far Vision - Constantly
• 15. Physical Requirement - Color Discrimination - Frequently
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• 17. Physical Requirement - Lift up to 35 pounds without assistance - Constantly
• 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
• 20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• 21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
• 22. Occupational Exposure/Risk Potential - Confined areas - Applicable
• 23. Occupational Exposure/Risk Potential - High places - Applicable
• 24. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
• 25. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 26. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 27. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• 28. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• 29. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
• 30. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree