Mgr, Nursing Services New! Perioperative Admin Services | Full-Time | Gilbert ...Read More Quick Apply! Perioperative Admin Services Type: Location: Gilbert

Phoenix Children's Hospital, Inc.; Gilbert, Northern (AZ, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Manager, Clinical Service to lead and coordinate patient care operations in the Gilbert location. The role focuses on 24/7 operational accountability, development of care standards, and cross-department collaboration to ensure high-quality, family-centered care.

Responsibilities include staffing strategy, regulatory compliance, and financial oversight to meet unit goals while supporting Phoenix Children’s mission and values.

Qualifications

• Bachelor's in Nursing required.
• Master's degree in related field preferred.
• Five years of experience in the specialty area or with a pediatric patient population, including leadership/supervisory responsibilities.

Responsibilities

• Maintains 24/7 accountability for patient care operations.
• Collaborates to develop and implement patient care standards and department goals.
• Ensures high quality nursing care and adherence to regulatory standards.
• Manages staffing; recruits, retains and develops staff with HR partners.
• Oversees budgeting; monitors revenue, expenses and capital budgets.

Skills

Clinical leadership

HR management

Financial management

Strategic management

Staff development

Education

Bachelor's in Nursing

Master's degree in related field

Job description

Department: PCH-EV JV | Perioperative Admin Services

Location: Gilbert

Shift: Mon-Fri, Days, 7am-4:30pm

Category: Director/Management

Posting #: 1061139

Employee Type: Full-Time

Position Summary

The Manager, Clinical Service promotes family-centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family centered care environment.

Position Duties

• Clinical Leadership
  1. Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
  2. Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
  3. As needed, provides developmentally appropriate clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate patient care; participates as appropriate in emergent situations.
  4. Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
  5. Ensures continual delivery of high quality nursing care.
  6. Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
  7. Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
  8. Assumes bed-manager responsibility in collaboration with House Supervisor as scheduled.
  9. Remains current and works towards best practice in nursing management, clinical knowledge and Phoenix Children's policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.
• Human Resource Management
  1. Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
  2. Implement strategies to foster staff’s high engagement, maintain low staff turnover, and support high level of staff satisfaction.
  3. Assists staff with goal setting; implements continual performance development.
  4. Evaluates staffing patterns/needs; match staff competency with patient acuity.
  5. Effectively manages grievances in collaboration with appropriate leadership and Human Resources, monitors staff for fitness for duty, performance improvement and initiates corrective action as appropriate.
  6. Identifies key performance indicators; establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.
  7. Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
  8. Monitors/reviews MIDAS safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
  9. Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.
  10. Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
  11. Collaborates with unit-based Clinical Education Specialist for orientation and ongoing professional development of all staff.
  12. Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.
• Financial Management
  1. Recognizes the impact of reimbursement on revenue. Monitors to ensure accuracy of room accommodation and procedural charges.
  2. Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
  3. Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
  4. Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
  5. Conducts ongoing evaluation of productivity.
• Strategic Management
  1. Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
  2. Supports the growth of Phoenix Children’s; participates in the development and implementation of programs, as applicable.
  3. Oversees all aspects of care delivery, both direct and indirect, for areas of responsibility.
  4. Facilitates, attends and participates, as appropriate, in medical staff, hospital and patient care area committees.
  5. Facilitates a structure of shared governance; support a just culture.
  6. Supports unit based and system wide research and quality improvement initiatives.
  7. Influences the practice of nursing through participation/professional organizations.
• Miscellaneous Duties
  Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Bachelor's in Nursing.
Required Yes No 2. Master's degree in related field.
Preferred Yes No

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Five years of experience in the specialty area or with a pediatric patient population to include leadership and / or supervisory responsibilities.
Required Yes No

Special Skills

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Analytical and statistical skills necessary to develop and monitor unit operating and personnel budgets.
Required Yes No 2. Demonstrates critical thinking and problem solving abilities in order to resolve complex clinical, systems and personnel problems and issues which affect the unit and inpatient departments
Required Yes No 3. Demonstrates critical thinking and problem solving abilities in order to resolve complex clinical, systems and personnel problems and issues which affect the unit and inpatient departments.
Preferred Yes No 4. Must be able to assume 24-hour accountability for unit coverage.
Required Yes No

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current AZ RN license or an RN license from a compact state with multistate privileges or the ability to establish licensure to Arizona law prior to start date.
Required Yes No 2. Current BLS certification from the American Heart Association.
Required Yes No 3. PALS certification from the American Heart Association within one year of hire.
Preferred Yes No 4. National nursing or related certification (e.g. CPN, CCRN, CNML)
Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
2. Physical Requirement - Hearing - Constantly
3. Physical Requirement - Pushing/pulling - Constantly
4. Physical Requirement - Reaching - Constantly
5. Physical Requirement - Sitting - Occasionally
6. Physical Requirement - Standing - Frequently
7. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
8. Physical Requirement - Talking - Constantly
9. Physical Requirement - Walking - Constantly
10. Physical Requirement - Near Vision - Constantly 11. Physical Requirement - Far Vision - Constantly
12. Physical Requirement - Color Discrimination - Frequently
13. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
14. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
15. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
16. Occupational Exposure/Risk Potential - Inside office environment - Applicable
17. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
18. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
19. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
20. Occupational Exposure/Risk Potential - Radiation exposure - Applicable 21. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree