M365 Collaboration Services Lead

General Dynamics IT; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics IT seeks a Collaboration Service Delivery Lead (M365) to oversee a high-volume enterprise team in a federal environment. The role requires strong leadership across multiple locations, with emphasis on budgeting, staffing, and service quality.

Qualified candidates will have extensive M365 experience, PowerShell automation skills, and a background in ITIL processes. Onsite work in Arlington, VA is required, with flexibility for after-hours support as needed.

Qualifications

• 5+ years of related experience in IT
• US Citizenship required
• Experience with Microsoft 365 platform and cloud environment
• Experience in ITIL standards and processes preferred

Responsibilities

• Oversee day-to-day activities of the Collaboration Service Delivery team across multiple locations.
• Manage timelines, customer experience, and relationship management.
• Lead budgeting, forecasting, staffing, and service-improvement initiatives.
• Foster a productive, collaborative work environment and address customer issues.

Skills

Collaboration

IT Systems

Communication

Education

Bachelor of Science in Computer Science or Engineering

Tools

PowerShell

M365 Security Features

Graph API

Exchange Online

Teams

Entra ID

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

• Skills: Collaboration, Information Technology (IT) Systems, Managed Services Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

GDIT seeks a Collaboration Service Delivery Lead (M365) for our federal client who will provide oversight in areas Microsoft's M365 Platform in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Transform technology into opportunity as a Collaboration Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Collaboration Lead you will help ensure today is safe and tomorrow is smarter.

HOW YOU WILL MAKE AN IMPACT:

• Demonstrated experience as an engineer or developer on Microsoft's M365 platform
• Demonstrated experience as an engineer or developer on Microsoft's cloud environment.
• Demonstrated experience on M365 online platform and suite of services such as Exchange Online, Teams, Entra ID
• Knowledge of and experience with Microsoft 365 Graph API uses
• Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation.
• Demonstrated experience translating between business requirements and technical implementation.
• Demonstrated experience with systems engineering in the context of a large, complex infrastructure.
• Work experience in a managed services IT environment is preferred.

WHAT YOU'LL NEED TO SUCCEED:

• ITIL v4 Foundation
• Bachelor of Science in Computer science or Engineering or equivalent work experience.
• 5+ years of demonstrable experience as an engineer or developer on Microsoft's cloud environment.
• 2+ years of demonstrable experience as an engineer or developer on Microsoft's M365 platform.
• Proficient in PowerShell automation and M365 security features
• Skilled in configuring DLP, MFA, Conditional Access, and Defender for M365
• Outstanding leadership and organizational skills
• Excellent troubleshooting, documentation, and collaboration skills
• Total comfort with unknown variables and ad-hoc changes
• Excellent verbal and written communication skills with the ability to clearly, and concisely present complicated computer concepts to end-users with differing skill levels.
• Strong ability to balance multiple priorities in a high demand environment
• U.S. Citizenship and background investigation is required; you must have a current clean financial background.
• Successful candidate must possess and be able to demonstrate technical skills and attitude for success, dedication and commitment.

Location : Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.

U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

T elecommuting Options:

Onsite

Work Location:

USA VA Arlington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some