M Guest Services Representative

City of Englewood; Englewood (CO); On-site; USD 21,000 - 32,000; Part time

Job summary

City of Englewood is seeking a Guest Services Representative to serve as the face of our Recreation Centers. You will greet visitors, provide facility tours, promote memberships, and handle registrations and transactions with care.

The role emphasizes customer service, teamwork, and flexible, friendly engagement with the community. A high school diploma or GED is required, with basic Office software knowledge and the ability to lift up to 50 lbs.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate effectively with diverse audiences.
• Cash-handling and basic record-keeping responsibilities.
• Willingness to obtain First Aid/CPR/AED certifications.

Responsibilities

• Greet visitors with a professional, friendly attitude in person or over the phone.
• Give facility tours and promote memberships and multi-visit passes.
• Process class registrations, tickets, and other transactions securely.
• Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
• Supervise activities to maintain a safe, clean environment and perform light custodial tasks.
• Occasionally supervise the facility during after-hours and secure the building at closing.

Skills

Customer service

Team player

Detail oriented

Adaptable problem solver

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Join Our Team and Make a Difference in Your Community!

Are you a people-person who thrives in a dynamic, friendly environment? Become the face of Englewood’s Recreation Centers as a Guest Services Representative! You'll be at the heart of community life, creating memorable experiences for visitors while growing your skills in customer service and facility operations.

What We're Looking For

• Customer Service Enthusiast: You love helping others and are great at communicating with people of all ages and backgrounds.
• Team Player: You work well in a group and contribute to a positive environment.
• Detail-Oriented Pro: You handle tasks like cash management and record-keeping with care and accuracy.
• Adaptable Problem-Solver: You stay calm under pressure, juggle multiple tasks, and think on your feet.

What You'll Do:

• Welcome every visitor with a professional and friendly attitude, whether in person or over the phone.
• Provide tours of the facility and recommend memberships and multi-visit passes for purchase.
• Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices.
• Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
• Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
• Occasionally oversee the facility during after-hours operations and secure the building at closing.

Why You'll Love This Job:

• Engage with Your Community: Greet and assist patrons, answer questions, and provide guidance to ensure every visitor feels welcomed and informed.
• Be the Go-To Expert: Share your knowledge of our facilities, classes, memberships, and events while showcasing all the benefits of being part of our recreation family.
• Learn and Grow: Gain hands-on experience with class registrations, cash handling, point-of-sale systems, and facility supervision in a supportive team environment.
• Flexible and Fun Enjoy a schedule that works with your life while working in a vibrant and exciting atmosphere.
• High school diploma or GED
• Basic knowledge of office software (Microsoft Word & Excel) and equipment
• Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
• First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)
• Previous experience in customer service, guest services, or cash handling

Hourly Pay Range

$15.46 - $23.20/Hourly Pay Rate

This is a part-time position.

Application Deadline

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.