M&A Digital Channel Business Analyst

Wilmington Trust; Washington (District of Columbia); Híbrido; USD 79.000 - 131.000; Tempo integral

Resumo da vaga

Wilmington Trust, part of M&T Bank, is seeking a Digital Business Analyst to support evolving M&A deal administration capabilities within Institutional Services. The role emphasizes documenting requirements, backlog hygiene, and delivering client- and employee-facing solutions.

You will collaborate with product, technology, operations, risk, and compliance to balance user needs with controls, and contribute to UX discovery, test scripting, and UAT to ensure successful feature delivery.

Qualificações

• Combined minimum of 5 years' higher education and/or related experience.
• Experience supporting digital products, platforms, or technology-enabled processes.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with stakeholders.
• Ability to document requirements and user stories clearly.
• Familiarity with Agile delivery and Jira/Confluence.
• Certifications or coursework in BA/Agile or similar.

Responsabilidades

• Elicit and document product requirements from stakeholders.
• Document business processes via interviews and observation.
• Document screen flows and user journeys.
• Review wireframes, prototypes, and screen flows.
• Translate user feedback into updated requirements.
• Define and track success metrics for features.
• Support User Acceptance Testing (UAT).
• Facilitate issue triage and traceability from requirements to delivery.
• Collaborate with product, technology, operations, and stakeholders to clarify scope.
• Document data/interface requirements and acceptance criteria.
• Develop thorough functional test scripts for new features.

Conhecimentos

Requirements gathering

Stakeholder interviews

User journeys

UAT support

Test scripting

Acceptance criteria

Traceability

Formação

Bachelor’s degree or equivalent in business/tech

Ferramentas

Jira

Confluence

Lucidchart

Visio

Descrição da vaga

Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint.

Overview

Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.

In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.

The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.

Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.

Primary Responsibilities

Support Digital Product Development and Experience Delivery

• Elicit and document product requirements from key stakeholders
• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
• Support User Acceptance Testing (UAT)
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Document data/interface requirements
• Develop thorough functional test scripts for new features and feature enhancements

Client-Centric Mindset

• Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs

Demonstrate a risk and compliance mindset

• Identify risk, control, compliance, and operational considerations during discovery and requirements definition
• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management

Education And Experience Required

Combined minimum of 5 years' higher education and/or business, technology, or a related field experience.

Business analyst experience supporting digital products, platforms, or technology-enabled business processes.

Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis.

Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders.

Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation.

Ability to work effectively in ambiguous, fast-paced, or evolving environments.

Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments.

Education And Experience Preferred

Bachelor’s degree or equivalent experience in business, technology, or a related field.

Experience Supporting UI/UX Discovery, Screen Flows, Requirements, And Delivery

• Experience with digital experience user measurement and metrics
• Experience with business process modeling tools (e.g., Lucidchart, Visio)
• Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls
• Knowledge or experience specific to M&A
• Familiarity with Agile delivery and tools like Jira or Confluence
• Certifications or coursework in business analysis, Agile, or similar

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Wilmington, Delaware, United States of America