LVN-Clinical Office Practice Manager-Sleep Medicine Clinic

Eisenhower Health; Rancho Mirage (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eisenhower Health is seeking an experienced operations leader to oversee clinic staff, scheduling, and quality initiatives. The role emphasizes compliant processes, accurate patient documentation, and cross-functional collaboration with physicians and office staff.

The ideal candidate will drive staff development, manage resources, and monitor performance against safety and quality standards to maintain exceptional patient experiences.

Qualifications

• Demonstrates ability to lead and manage staff in a clinical setting.
• Excellent written and verbal communication skills.
• Strong time management and organizational capabilities.
• Problem-solving mindset with data-driven approach.
• Proficiency in Microsoft Office and related software.
• Experience in staff development and coaching.

Responsibilities

• Supervises staff and ensures scheduling aligns with productivity standards.
• Monitors patient care processes and ensures accurate documentation.
• Manages payroll processes and timekeeping reviews.
• Leads quality improvement initiatives and reports metrics.
• Ensures environment of care and safety issues are addressed promptly.
• Coordinates cross-training to ensure adequate office coverage.

Skills

Leadership

Communication

Time management

Problem solving

Office software

Staff development

Tools

Microsoft Office

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Supervises patient throughput process, ensuring efficient systems are in place; participates in patient care as backup to nursing and other clinical staff.
• Ensures accurate documentation of patient care.
• Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
• Manages staff including: coaching, counseling, hiring and training; performs timely employee evaluations; ensures thorough and consistent employee improvement plans, when needed.
• Reviews and approves time keeping system and all payroll processes.
• Coordinates and reports quality improvement program monitoring criteria and metrics; creates action plans for improvement.
• Maintains appropriate inventory of patient care and non-patient care supplies.
• Utilizes reports (productivity, OT and meal penalty reports) in management of day-to-day clinic operations.
• Monitors the environment of care on a daily basis, correcting any safety issues which may present; reports safety issues outside of direct control to appropriate department for resolution; monitors external department response and correction.
• Facilitates employee in-services and continuing education.
• Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
• Ensures a high level of employee, patient and physician satisfaction.
• Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
• Ensures that billing process is followed and coding/documentation is sent to Patient Financial Services in a timely manner.
• Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
• Facilities cross-training of all staff for adequate office coverage.
• Completes special projects as assigned.
• Role models the organization’s values.
• Complies with and ensures office and hospital-wide performance excellence standards are followed.
• Performs other duties as assigned.
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions
• Ability to coordinate and integrate healthcare service offerings
• Ability to adapt quickly to changing priorities and unexpected situations
• Self-starter; driven to take action without needing prompting
• Knowledge of patient care standards of care as it relates to the services provided in the practice
• Knowledge of Joint Commission, State DPH or other accreditation standards of care
• Ability to analyze issues, identify root causes, and develop solutions
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Written and verbal communication skills
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
• Ability to work collaboratively in a multidisciplinary team

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.