Patient Admitting Specialist-Diabetes and Endocrinology Clinic

Eisenhower Health; Rancho Mirage (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Matched retirement plan

Job summary

Eisenhower Health in Rancho Mirage, CA, is seeking a patient access specialist to support front-desk operations in a busy clinic setting. You will register patients, verify benefits, collect co-pays, and ensure accurate patient information while maintaining HIPAA compliance.

The role requires strong communication, attention to detail, and the ability to handle sensitive health information with empathy. Training will be provided, and a collaborative team environment is emphasized.

Qualifications

• Written and verbal communication skills required.
• Ability to create a welcoming environment for patients and visitors.
• Basic knowledge of insurances, including eligibility and benefits.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to operate general office equipment.

Responsibilities

• Registers patients and maintains compliance according to departmental guidelines.
• Reviews insurance eligibility and processes prior authorizations when applicable.
• Collects co-pays/deductibles and provides receipts to patients.
• Completes Medicare ABN and related documentation as required.
• Answers and routes calls; assists with scheduling and routing of messages.
• Attends staff meetings and performs other duties as assigned.

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
• Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines.
• Reviews insurance eligibility, updates medical record with accurate information obtained from the health plan and releases the insurance based upon verification process; ensures valid prior authorization, if applicable.
• Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
• Ensures that all paperwork, as per organizational policies, including patient HIPAA regulation information, patient required signatures and forms that are necessary for the appropriate department services are completed.
• Performs daily cash balancing per department guidelines, if applicable.
• Prepares and completes all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements, including patient notification and signature requirements at time of service.
• Requests and scans insurance cards and other necessary forms of identification.
• Completes Medicare Screening Form for all Medicare patients per Medicare requirements.
• Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
• Maintains completion of patient pre-registration at department standard.
• Maintains registration error accuracy rate of 97% or higher; maintains all other departmental accuracy and productivity standards.
• Provides accurate cash price/quote to self-pay patients; provides patients who qualify for uninsured discount with cash quotes, if applicable.
• Ensures that all patient complaints or concerns are processed using the appropriate chain of command.
• Assists with patient scheduling, if applicable.
• Answers and routes all incoming calls in a timely manner, if applicable.
• Collects and routes incoming faxes and messages, if applicable.
• Attends and participates in all staff meetings.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to successfully complete training orientation program(s) and competencies
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to effectively communicate in a positive and professional manner

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.