Program Coordinator-Quality-Quality Improvement

Eisenhower Health; Rancho Mirage (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Eisenhower Health, located in California, seeks a Quality Improvement Coordinator to support patient safety, regulatory readiness, and data-driven improvements across departments.

You will coordinate documentation, collect performance metrics, and assist with survey preparation while partnering with leaders to drive quality initiatives. Strong organization and communication skills are essential for success.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies and reports suspected violations.
• Provides administrative support for the Quality Improvement Department including scheduling, meeting agendas, and minutes.
• Serves as a key coordinator during regulatory surveys by agencies such as CDPH, CMS, and The Joint Commission; maintains documentation for survey readiness.
• Partners with Quality Improvement to collect, prepare and maintain metrics for regulatory, licensing, and accrediting standards.
• Supports leadership by creating reports and presentations using Microsoft Office.
• Oversees intake, triage, and coordination of quality of care concerns from insurance groups; facilitates investigations and resolutions.
• Collaborates with department leadership to plan quality and patient safety initiatives, such as Patient Safety Week and Healthcare Quality Week.
• Coordinates the organization’s Good Catch program with the Patient Safety Program Manager to recognize staff who proactively identify safety risks.
• Performs other duties as assigned.
• Ability to organize information, prioritize tasks, and communicate clearly.

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
• Provides administrative support for the Quality Improvement Department inclusive of but not limited to Patient Safety, Peer Review, Regulatory Compliance, and Infection Prevention; this is inclusive of but not limited to ordering office supplies, coordinating meetings and luncheons, and preparing meeting agendas and minutes.
• Serves as a key coordinator during regulatory and accreditation surveys conducted by agencies such as CDPH, CMS, and The Joint Commission; works with the team to develop, maintain, and organize documentation to support regulatory compliance and ongoing survey readiness activities.
• Partners with the Quality Improvement staff to collect, prepare and maintain metrics and supporting documentation required by regulatory, licensing, and accrediting agencies, ensuring accuracy and compliance with applicable standards.
• Supports leadership by creating reports and presentations using various applications.
• Collaborates with organizational leaders to collect, validate, and prepare quality performance metrics from multiple departments; works with Quality Program Manger to prepare reports for the Quality Council.
• Oversees the intake, triage, and coordination of quality of care and service-related concerns received from insurance groups through written complaints; collaborates with appropriate leadership and Quality staff to facilitate timely investigations, resolutions, and service recovery efforts when warranted.
• Collaborates with department leadership to assist with planning and coordinating department specific and organization-wide quality and patient safety initiatives, such as Patient Safety Week and Healthcare Quality Week to promote the culture of safety and continuous quality improvement.
• Coordinates the organization’s Good Catch program in collaboration with the Patient Safety Program Manager; works to coordinate recognition efforts for staff who proactively identify and report patient safety risks, fostering a culture of safety.
• Performs other duties as assigned.
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Ability to ask clarifying questions and review documents for accuracy
• Written and verbal communication skills
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to coordinate and evaluate regulatory requirements for multiple projects

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

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What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.