LVN-Clinical Office Practice Manager

Eisenhower Health; United States; On-site; USD 51,000 - 78,000; Full time

Benefits offered by this job

Sign on bonus eligible

Job summary

Eisenhower Health is hiring a Licensed Vocational Nurse for the Sleep Medicine Clinic. You will plan, organize, and direct patient care operations, supervising front and back office staff to ensure smooth clinic flow.

Requires California LVN licensure and two years in outpatient settings; BLS; leadership experience a plus, with bilingual Spanish/English preferred.

Qualifications

• Graduate of an accredited LVN program; California LVN license.
• Two years of outpatient/clinic experience required; BLS.
• Clear communication with patients and staff; bilingual Spanish/English preferred.
• Leadership experience and ability to translate medical terminology are a plus.

Responsibilities

• Supervise front and back office staff and clinic throughput.
• Ensure accurate patient care documentation and scheduling.
• Coach, hire, train, and evaluate staff; manage payroll processes.
• Coordinate quality improvement and safety monitoring.
• Maintain inventories and ensure service quality across the clinic.

Skills

Adaptability

Issue analysis

Communication

Care coordination

Empathy

Delegation

Teamwork

Integrity

Time management

Microsoft Office

Multidisciplinary teamwork

Patient care standards

Education

LVN program graduate

Tools

Microsoft Office

Job description

Sign On Bonus Eligible. Default Work Shift: Day (United States of America). Hours: 40. Salary range: $37.19 - $56.49. Schedule: Full Time. Shift Hours: 8. Employee Department: Sleep Medicine Clinic.

Job Objective

Responsible for planning, organizing and directing the essential patient care functions of the practice. Provides direction and supervision to front and back office staff.

Education

Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025

Licensure / Certification

Required: California Licensed Vocational Nurse (LVN); American Heart Association BLS

Experience

Required: Two (2) years of experience in an outpatient clinic or physician clinic setting

Preferred: Leadership experience; experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting

Reports To

Chief Administrative Officer

Supervises

Office staff

Ages of Patients

Adolescent, Adult, Geriatric

Blood Borne Pathogens

High Potential

Skills, Knowledge, Abilities

• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to analyze issues, identify root causes, and develop solutions
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to coordinate and integrate healthcare service offerings
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
• Ability to lead by example, demonstrating integrity, transparency, and accountability in decision‑making and actions
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Ability to work collaboratively in a multidisciplinary team
• Knowledge of Joint Commission, State DPH or other accreditation standards of care
• Knowledge of patient care standards of care as it relates to the services provided in the practice
• Self‑starter; driven to take action without needing prompting
• Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Supervises patient throughput process, ensuring efficient systems are in place; participates in patient care as backup to nursing and other clinical staff.
3. Ensures accurate documentation of patient care.
4. Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
5. Manages staff including: coaching, counseling, hiring and training; performs timely employee evaluations; ensures thorough and consistent employee improvement plans, when needed.
6. Reviews and approves time keeping system and all payroll processes.
7. Coordinates and reports quality improvement program monitoring criteria and metrics; creates action plans for improvement.
8. Maintains appropriate inventory of patient care and non‑patient care supplies.
9. Utilizes reports (productivity, OT and meal penalty reports) in management of day‑to‑day clinic operations.
10. Monitors the environment of care on a daily basis, correcting any safety issues which may present; reports safety issues outside of direct control to appropriate department for resolution; monitors external department response and correction.
11. Facilitates employee in‑services and continuing education.
12. Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
13. Ensures a high level of employee, patient and physician satisfaction.
14. Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
15. Ensures that billing process is followed and coding/documentation is sent to Patient Financial Services in a timely manner.
16. Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
17. Facilities cross‑training of all staff for adequate office coverage.
18. Completes special projects as assigned.
19. Role models the organization’s values.
20. Complies with and ensures office and hospital‑wide performance excellence standards are followed.
21. Performs other duties as assigned.

About the Company

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state‑of‑the‑art care we deliver at the hospital.