LVN-Primary Care Concierge (Probst)

Eisenhower Health; Rancho Mirage (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA seeks an experienced healthcare professional to support RNs and physicians in a busy hospital setting. Bilingual Spanish/English communication is preferred to assist diverse patient needs and translate medical terminology.

You will help with data collection, examinations, and diagnostic testing, while ensuring accurate documentation and patient discharge instructions. A proactive, empathetic, team-oriented approach is essential.

Qualifications

• Preferred healthcare experience with bilingual Spanish/English skills in hospital/clinic setting.
• Demonstrates compliance with Code of Conduct and policies.
• Assists RNs and physicians with data collection, examination and testing.
• Ensures accurate documentation of patient care activities.
• Completes patient assignments and evaluates progress.
• Maintains lab and other diagnostic test results; communicates to RN.
• Orders and communicates supply needs.
• Answers phone; provides discharge instructions.
• Maintains professional boundaries in patient interactions.
• Ability to organize information and data.
• Ability to create welcoming environment for patients and visitors.
• Ability to use general office equipment.
• Knowledge of diseases, tests, treatments, equipment.
• Ability to handle stressful situations calmly.
• Ability to adapt to changing priorities.
• Critical thinking skills.
• Effective communication in a professional manner.
• Self-starter; proactive.
• Proficient with Microsoft Office Suite.

Responsibilities

• Supports RNs and physicians with data collection and testing.
• Ensures accurate documentation of patient care activities.
• Completes patient assignments and monitors progress.
• Communicates test results to the RN when applicable.
• Discharges instructions are provided to patients.
• Keeps work area clean and organized and assists with care as needed.
• Performs patient callbacks for test results or quality service.
• Coordinates breaks to maintain patient flow.
• Maintains professional boundaries with patients.

Skills

Bilingual Spanish/English

Verbal communication

Written communication

Empathy

Organization

Office equipment

Medical terminology

Stress management

Adaptability

Critical thinking

Microsoft Office

Tools

Microsoft Office

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

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Within 90 days:

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Experience:

Preferred: Healthcare experience; experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Performs within the scope of practice for the professional license held.
• Assists Registered Nurses (RN) and physicians by ensuring that appropriate data collection and preparation, examination and diagnostic testing occur without error and without delay.
• Ensures accurate documentation of all patient care activity; communicates data on patient assessment to RN, if applicable.
• Completes patient assignment within assigned shift as directed by RN; evaluates effectiveness of nursing interventions and patients progress toward expected outcomes every shift, if applicable.
• Maintains lab and other diagnostic test results and reports to RN in a timely manner, if applicable.
• Orders and communicates supply needs to supervisor to ensure work areas are appropriately and maintained.
• Answers telephone in a polite efficient manner; takes clear and accurate messages, transfers calls.
• Provides timely and appropriate discharge instructions to patients.
• Contributes to cost effectiveness by using judgment when opening and using supplies.
• Maximizes free time between patients and other duties to assist with cleaning and organizing workstation, cleaning rooms, and filing; assists other nurses with care, if applicable.
• Performs patient callbacks with information about test results or for quality customer service.
• Coordinates breaks and lunch periods with team members so as not to compromise patient flow.
• Maintains and practices professional boundaries with all patient interactions.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to use general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Knowledge of diseases, diagnostic tests, treatments, medical supplies and equipment
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Critical thinking skills
• Ability to effectively communicate in a positive and professional manner
• Self-starter; driven to take action without needing prompting
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.