LVN-Clinical Office Practice Manager

Eisenhower Health; Rancho Mirage (CA); On-site; USD 51,000 - 78,000; Full time

Benefits offered by this job

Sign On Bonus Eligible

Job summary

Eisenhower Health is seeking an LVN with leadership experience to direct patient care operations in the Sleep Medicine Clinic. You will supervise front and back office staff, ensure accurate documentation, and coordinate scheduling and staffing to support efficient clinic operations.

Required: California LVN license, completion of an accredited LVN program, and at least two years in outpatient clinics. Bilingual Spanish/English is preferred to support diverse patients.

Qualifications

• Graduate of an accredited LVN program.
• California LVN license is required.
• Bilingual Spanish/English preferred.
• Two years of outpatient clinic or physician office experience required.
• Leadership experience preferred.

Responsibilities

• Plan, organize and direct essential patient care functions in the practice.
• Provide direction and supervision to front and back office staff.
• Ensure accurate documentation of patient care.
• Maintain staff schedules within budgeted productivity standards.
• Coach, hire and train staff; perform evaluations and 개선 plans.
• Monitor payroll processes and timekeeping.
• Manage quality improvement metrics and action plans.
• Ensure inventory of care and non-care supplies.
• Operate in accordance with safety standards and accreditation requirements.
• Foster a welcoming environment and ensure high satisfaction among patients and physicians.

Skills

Leadership

Team coordination

Communication with patients

Bilingual Spanish/English

Empathy and respect

Time management

Delegation

Multidisciplinary collaboration

Microsoft Office Suite

Education

LVN program graduate

Tools

Microsoft Office Suite

Job description

Sign On Bonus Eligible

Default Work Shift: Day (United States of America)

Hours: 40

Salary range: $37.19 - $56.49

Schedule: Full Time

Shift Hours: 8 Hour employee

Department: Sleep Medicine Clinic

Job Objective

Responsible for planning, organizing and directing the essential patient care functions of the practice. Provides direction and supervision to front and back office staff.

Job Description

Education: Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025

Licensure/Certification: Required: California Licensed Vocational Nurse (LVN); American Heart Association BLS

Experience: Required: Two (2) years of experience in an outpatient clinic or physician clinic setting; Preferred: Leadership experience; experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting

Reports To: Chief Administrative Officer

Supervises: Office staff

Ages of Patients: Adolescent, Adult, Geriatric

Blood Borne Pathogens: High Potential

Skills, Knowledge, Abilities: Ability to adapt quickly to changing priorities and unexpected situations, Ability to analyze issues, identify root causes, and develop solutions, Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information, Ability to coordinate and integrate healthcare service offerings, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives, Ability to foster a cooperative and supportive work environment, promoting teamwork and morale, Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions, Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Ability to work collaboratively in a multidisciplinary team, Knowledge of Joint Commission, State DPH or other accreditation standards of care, Knowledge of patient care standards of care as it relates to the services provided in the practice, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Supervises patient throughput process, ensuring efficient systems are in place; participates in patient care as backup to nursing and other clinical staff.
3. Ensures accurate documentation of patient care.
4. Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
5. Manages staff including: coaching, counseling, hiring and training; performs timely employee evaluations; ensures thorough and consistent employee improvement plans, when needed.
6. Reviews and approves time keeping system and all payroll processes.
7. Coordinates and reports quality improvement program monitoring criteria and metrics; creates action plans for improvement.
8. Maintains appropriate inventory of patient care and non-patient care supplies.
9. Utilizes reports (productivity, OT and meal penalty reports) in management of day-to-day clinic operations.
10. Monitors the environment of care on a daily basis, correcting any safety issues which may present; reports safety issues outside of direct control to appropriate department for resolution; monitors external department response and correction.
11. Facilitates employee in-services and continuing education.
12. Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
13. Ensures a high level of employee, patient and physician satisfaction.
14. Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
15. Ensures that billing process is followed and coding/documentation is sent to Patient Financial Services in a timely manner.
16. Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
17. Facilities cross-training of all staff for adequate office coverage.
18. Completes special projects as assigned.
19. Role models the organization's values.
20. Complies with and ensures office and hospital-wide performance excellence standards are followed.
21. Performs other duties as assigned.