Luxury Wine Experience Host & Brand Ambassador

The Setting Wines The Setting Wines; Napa (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

The Setting Wines in Napa Valley, CA seeks a part-time Wine Ambassador to join our Direct to Consumer team. Host guests at hospitality tasting locations, curate experiences, and cultivate partnerships with local wineries and partners. Travel to events across the country may be required. The role supports Society membership growth and brand ambassador responsibilities.

Expect 15-25 hours weekly with a flexible schedule; strong customer service and wine knowledge are a plus.

Qualifications

• Minimum of 3+ years of relevant luxury Hospitality experience.
• Impeccable customer service and ability to build relationships.
• Must be nimble with great intuition and able to make mindful decisions to exceed member + guest expectations.

Responsibilities

• Host members + guests for by-appointment hospitality experiences—must connect and build relationships while maintaining high customer service standards.
• Assist in planning and execution of events and luxury hospitality experiences.
• Build relationships and referral partnerships with local wineries, drivers, hotels, restaurants, etc.
• Attend and represent The Setting Wines at local events to drive qualified traffic to the Tasting Room; travel to wine events across the country as needed.
• Host Society member wine dinners and off-site events to drive revenue and membership sign-ups.

Skills

Luxury hospitality

Customer service

Relationship building

Event planning

Communication skills

Wine knowledge

Tools

Microsoft Office

Winery POS systems

Commerce7

Tock

RedChirp

Job description

The Setting Wines in Napa Valley, CA seeks a part-time Wine Ambassador to join our Direct to Consumer team. Host guests at hospitality tasting locations, curate experiences, and cultivate partnerships with local wineries and partners. Travel to events across the country may be required. The role supports Society membership growth and brand ambassador responsibilities.

Expect 15-25 hours weekly with a flexible schedule; strong customer service and wine knowledge are a plus.