Luxury Watch Sales Specialist | Client Relationships

Hublot; New York (NY); On-site; USD 58,000 - 72,000; Full time

Job summary

Hublot in Manhattan, New York, is seeking a Sales Associate to deliver exceptional luxury client service and drive store performance. You will build relationships, maintain visual standards, and represent the brand at events while achieving sales targets.

This full-time role offers commissions in addition to a competitive salary, with a strong emphasis on premium customer experience and product knowledge across high-end watches.

Qualifications

• 3+ years retail experience with the majority in luxury.
• Previous experience in watch industry desired.
• Proactive, independent and team spirit.
• Highly professional manner and customer service skills.
• Ability to develop extensive brand and product knowledge.
• Able to meet sales targets and to work effectively within a team.

Responsibilities

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to-face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client's information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction

Skills

Luxury retail

Customer service

Teamwork

Brand knowledge

Sales targets

Job description

Hublot in Manhattan, New York, is seeking a Sales Associate to deliver exceptional luxury client service and drive store performance. You will build relationships, maintain visual standards, and represent the brand at events while achieving sales targets.

This full-time role offers commissions in addition to a competitive salary, with a strong emphasis on premium customer experience and product knowledge across high-end watches.