Luxury Watch Retail Ops Coordinator

Teddy Baldassarre; Westlake (OH); On-site; USD 39,000 - 44,000; Full time

Job summary

Teddy Baldassarre is seeking a Retail Operations Associate in Westlake, Ohio, to own the day-to-day flow between the boutique and our warehouse. This on-site role requires you to manage high-value inventory, fulfill online orders, and support in-store pickups and transfers with accuracy and speed.

You'll work closely with operations, warehouse, merchandising, and customer success teams to ensure secure inventory, timely shipments, and smooth omnichannel fulfillment in a fast-paced luxury retail

Qualifications

• High school diploma required; 1–3 years in retail operations or inventory management.
• Experience with high-value goods such as watches/jewelry preferred.
• Strong attention to detail and ability to handle high-volume, recurring tasks.
• Ability to manage shifting priorities and interruptions.
• Valid driver's license with clean driving record for daily travel between locations.
• Able to lift and move boxes; stand for extended periods.
• Familiar with Shopify, POS systems, inventory software, and shipping platforms.
• Clear written communication, especially in Slack channels.

Responsibilities

• Pull, prepare, and fulfill online orders sourced from boutique inventory.
• Securely package high-value timepieces and prepare shipments across ground, air, and USPS services.
• Complete warranty activations and record serial numbers; maintain documentation.
• Coordinate carrier pickups and drop off shipments; handle exceptions.
• Identify and escalate order issues such as holds, cancellations, and re-routing.
• Receive, organize, and secure PUIS orders; prepare for client pickup.
• Investigate PUIS discrepancies and maintain counts of ready PUIS orders.
• Manage inventory transfers between boutique and warehouse; document movement.
• Perform weekly boutique and brand-specific audits; keep BOH organized.
• Coordinate repairs and process returns with customer service.
• Transfer and deliver watches to Content team for filming; support events.
• Post daily unfulfilled counts and end-of-day operations summaries.

Skills

Retail operations

Inventory management

Attention to detail

Communication (Slack)

Physical inventory handling

Shipping platforms

Shopify familiarity

POS systems

Team communication

Integrity

Education

High school diploma

Tools

Shopify

POS systems

Inventory software

Shipping platforms

Job description

Teddy Baldassarre is seeking a Retail Operations Associate in Westlake, Ohio, to own the day-to-day flow between the boutique and our warehouse. This on-site role requires you to manage high-value inventory, fulfill online orders, and support in-store pickups and transfers with accuracy and speed.

You'll work closely with operations, warehouse, merchandising, and customer success teams to ensure secure inventory, timely shipments, and smooth omnichannel fulfillment in a fast-paced luxury retail