Luxury VIP Client Services Leader

Dover Street Market New York Llc; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Dover Street Market New York Llc is seeking a Management level leader to head the VIP Client Services team, overseeing the DSM Stylist Affiliate Programme and Studio Services. You will drive sales growth, set targets and maintain the highest service standards within a luxury retail environment.

The role requires extensive experience with VIP clientele, coaching senior staff, and delivering exceptional client experiences while coordinating events, launches and campaigns to attract new business

Qualifications

• 5+ years in luxury retail with VIP clientele.
• Experience leading senior retail teams.
• Ability to drive sales growth and improve service standards.

Responsibilities

• Manage VIP Client Services team and studio programs; set targets and drive sales growth.
• Increase share of sales in key categories; oversee events and product launches.
• Lead, train and mentor VIP staff; build client relationships and CRM insights.
• Track sales performance and provide weekly/ad-hoc reports.

Skills

VIP client management

Luxury retail

Team leadership

Sales strategy

CRM

Training development

Event coordination

Language skills

Retail Pro knowledge

Tools

Retail Pro

Job description

Dover Street Market New York Llc is seeking a Management level leader to head the VIP Client Services team, overseeing the DSM Stylist Affiliate Programme and Studio Services. You will drive sales growth, set targets and maintain the highest service standards within a luxury retail environment.

The role requires extensive experience with VIP clientele, coaching senior staff, and delivering exceptional client experiences while coordinating events, launches and campaigns to attract new business