Luxury Villa Owner Relations Lead

Wequassett; Marathon (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Paid time off and holiday benefits

Life insurance and disability coverage

Employee hotel and resort discounts

Training and career developmentOpportu

Job summary

Hawks Cay Resort in Florida seeks a dedicated Villa Owner Relations Coordinator to maintain professional communication with villa owners and coordinate arrivals, departures, and special requests.

You will partner with Housekeeping, Engineering, Front Office, Reservations, and Accounting to prep villas and resolve service concerns, track maintenance, and document decisions. This role emphasizes customer service, organization, and the ability to handle multiple priorities.

Qualifications

• High school diploma or equivalent; hospitality or business degree preferred.
• Strong written and verbal communication and organizational skills.
• Ability to manage multiple priorities professionally.
• Experience in hospitality or vacation rentals is a plus.

Responsibilities

• Maintain professional communication with villa owners by phone, email, and in person.
• Coordinate owner and guest reservations, arrival details, and special requests.
• Partner with Housekeeping, Engineering, Front Office, Reservations, and Accounting to prep villas.
• Track maintenance requests, inspections, and approved improvements; report status to owners.
• Assist owners with statements, charges, and rental program procedures; escalate as needed.

Skills

Written communication

Verbal communication

Organization

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Microsoft Office

Reservation systems

Property management systems

Service request tracking tools

Job description

Hawks Cay Resort in Florida seeks a dedicated Villa Owner Relations Coordinator to maintain professional communication with villa owners and coordinate arrivals, departures, and special requests.

You will partner with Housekeeping, Engineering, Front Office, Reservations, and Accounting to prep villas and resolve service concerns, track maintenance, and document decisions. This role emphasizes customer service, organization, and the ability to handle multiple priorities.