Luxury Vacation Rental Guest Services Concierge

NDM Hospitality Services; Kissimmee (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

Life Insurance (Free)

401k Plan Available

Hotel room discounts

F&B outlet discounts

Development opportunities

Employee appreciation events

Résumé du poste

NDM Hospitality Services, a family-owned hospitality business expanding into vacation rentals, seeks a Front Desk Agent for Encore Resort at Reunion near Disney in Orlando. This role covers day-to-day operations of luxury residential resorts, supporting the new home rent-ready process, maintenance, housekeeping, security, landscaping, IT, and more.

You will oversee guest relations, assist with check-in/out procedures, complete a thorough GSA Pre-Arrival Inspection, handle guest requests,

Qualifications

• High School diploma or equivalent; hotel/property mgmt/customer service background preferred.
• Excellent customer service, in person and by phone.
• Guest experience in residential, vacation rental properties.
• Proficient with Microsoft Excel and Outlook.

Responsabilités

• Check in/out and reservation technologies.
• Multi task and manage time while building relationships with homeowners to meet their needs.
• Guide guests during their stay and conduct personalized tours of their rental home.
• Perform housekeeping/maintenance quality control and inspections of homes.
• Complete a thorough pre-arrival inspection checklist.

Connaissances

Excellent customer service

Guest experience in residential, vaca-

Multitasking / time management

Formation

High School diploma or equivalent

Outils

Microsoft Excel

Outlook

Description du poste

NDM Hospitality Services, a family-owned hospitality business expanding into vacation rentals, seeks a Front Desk Agent for Encore Resort at Reunion near Disney in Orlando. This role covers day-to-day operations of luxury residential resorts, supporting the new home rent-ready process, maintenance, housekeeping, security, landscaping, IT, and more.

You will oversee guest relations, assist with check-in/out procedures, complete a thorough GSA Pre-Arrival Inspection, handle guest requests,