Luxury Travel Advisor: Problem-Solving & Service

JPMorganChase; Westerville (OH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

JPMorganChase is seeking a Travel Advisor in Westerville, Ohio to help customers plan and book luxury travel. You will resolve travel-related inquiries, collaborate with teams to ensure accuracy, and maintain high service standards. This role requires at least 2 years of retail customer service experience, strong communication skills, and proficiency in MS Office. Candidates must be flexible with work hours, including evenings and weekends, offering a unique opportunity to thrive in the travel industry.

Qualifications

• Minimum of 2 years’ retail customer service experience.
• Demonstrate effective communication and interpersonal skills.
• Ability to manage internal and external customer issues.

Responsibilities

• Respond to customer inquiries related to travel arrangements.
• Collaborate with internal teams to deliver timely resolutions.
• Assist other Travel Advisors with questions in real-time.

Skills

Customer service

Problem-solving

Communication skills

Microsoft Office proficiency

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Global Distribution System (GDS)

Booking tools

Job description

JPMorganChase is seeking a Travel Advisor in Westerville, Ohio to help customers plan and book luxury travel. You will resolve travel-related inquiries, collaborate with teams to ensure accuracy, and maintain high service standards. This role requires at least 2 years of retail customer service experience, strong communication skills, and proficiency in MS Office. Candidates must be flexible with work hours, including evenings and weekends, offering a unique opportunity to thrive in the travel industry.