Luxury Travel Advisor

Marchay LLC; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in luxury travel is seeking a dedicated Travel Advisor to manage bespoke trips for discerning clients. In this role, you will leverage your expertise to create unforgettable travel experiences, ensuring every detail is meticulously planned and executed. Collaborate with a talented team to enhance service offerings and build strong relationships with high-end travelers. This is a unique opportunity to be part of a forward-thinking company where your contributions will shape the future of luxury travel. If you are passionate about travel and have the experience to deliver exceptional service, this role is perfect for you.

Benefits

Fully-covered medical insurance

Dental insurance

Vision insurance

401K Plan

Performance-based annual bonus

Career Growth Opportunities

Collaborative Team Environment

Qualifications

• Minimum 2+ years in luxury travel planning, either independently or in a company.
• Highly organized, managing 30-40 trips simultaneously.

Responsibilities

• Research, book, and execute luxury travel experiences to the highest standards.
• Build strong relationships with high-end travelers and anticipate their needs.

Skills

Luxury Travel Planning

Client Relationship Management

Organizational Skills

Tech-Savvy

Industry Knowledge

Tools

CRM Systems

Itinerary Tools

Sabre GDS

Salesforce CRM

Job description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.

RESPONSIBILITIES:

• End-to-End Trip Planning: Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards.
• Client Relationship Management: Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service.
• Destination & Product Expertise: Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations.
• Supplier & Partner Coordination: Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services.
• Team Collaboration: Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences.
• Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs.
• Operational Excellence: Maintain organized records in CRM systems and ensure flawless execution of all travel logistics.

Collaboration & Growth: Work closely with your team to enhance service offerings and contribute to Marchay’s continued success.

REQUIREMENTS:

• Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours.
• Experience: Minimum 2+ years in luxury travel planning, either as an independent advisor or within a company setting.
• Highly Organized: Comfortable managing 30-40 trips at once, ensuring seamless execution.
• Tech-Savvy: Proficient in CRM systems, itinerary tools, and managing large amounts of travel data.
• Client-Focused: Ability to deliver an exceptional, personalized travel experience with professionalism and ease.
• Industry-Smart: Deep knowledge of luxury hotels, premium air travel, and curated travel experiences.
• Bonus Skills: Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise.

COMPENSATION AND BENEFITS:

• Competitive Compensation: Annual salary with a performance-based annual bonus.
• Comprehensive Benefits: Fully-covered medical, dental, and vision insurance.
• 401K Plan: Secure your financial future with our retirement savings program.
• Career Growth: Be part of an elite team shaping the future of luxury travel.
• A Seat at the Table: A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success.