Luxury Timepiece Store Manager

1 O.C. Tanner Company; Salt Lake City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

1 O.C. Tanner Company is seeking a Timepiece Manager to supervise daily operations for multiple luxury watch brands, including Rolex, Patek Philippe, Cartier, Omega, IWC, and Tudor.

You will lead sales support, training, and visual merchandising, ensuring brand standards and high‑performing customer experiences while coordinating with service teams and brand partners. Experience in luxury retail and strong leadership are essential.

Qualifications

• Experience in luxury retail, timepieces, jewelry, or high‑value product management.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple brands, programs, and operational workflows.
• Knowledge of visual merchandising and service processes preferred.
• Ability to resolve customer issues professionally and efficiently.

Responsibilities

• Sales & Inventory Operations Support—Support Directors of Sales with product orders, retailer portals, sell‑in/sell‑out flow, and allocation meetings. Maintain accurate sell‑out reporting, wishlists, watch applications, LOIs, and product requests.
• Team Leadership & Training—Manage daily performance of Sales Advisors and Sales Support. Provide daily floor support and ensure consistent client experience. Monitor training requirements and coordinate in‑person training for advisors and watchmakers.
• Client Service & After‑Sales—Supervise Service Take‑In and Pick‑Up processes. Partner with Service Coordinator/Sales Support to meet service KPIs. Resolve customer grievances and service‑related issues.
• Brand Standards & Visual Merchandising—Maintain cleanliness and presentation of all brand areas. Implement VM guidelines and brand programs. Ensure compliance with brand expectations and store standards.
• Events & Cross‑Functional Collaboration—Collaborate with Sales Director and Marketing/Event Manager on event calendars. Provide basic IT support related to brand tools and systems. Supervise Mystery Shopping Program performance.
• Culture & Team Dynamics—Promote a positive, collaborative team environment. Support communication between sales teams, watchmakers, service teams, and leadership.

Skills

Luxury retail experience

Leadership

Communication

Organizational skills

Brand management

Visual merchandising

Training coordination

Customer service

Job description

1 O.C. Tanner Company is seeking a Timepiece Manager to supervise daily operations for multiple luxury watch brands, including Rolex, Patek Philippe, Cartier, Omega, IWC, and Tudor.

You will lead sales support, training, and visual merchandising, ensuring brand standards and high‑performing customer experiences while coordinating with service teams and brand partners. Experience in luxury retail and strong leadership are essential.