Luxury Store Operations Leader

Brunello Cucinelli; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time off

Job summary

Brunello Cucinelli in Chicago is seeking an Operations Manager to support daily store operations and ensure seamless back-of-house processes. You will maintain inventory accuracy and assist the sales team to deliver an exceptional client experience.

The role requires 3–5 years in operations within elevated retail or hospitality, with strong organizational and communication skills, and proficiency in POS systems, Excel, and inventory platforms. Weekend availability is expected.

Qualifications

• 3–5 years’ experience in an operations-focused role.
• Experience working in an elevated retail or hospitality environment.
• Strong organizational and communication skills (written and verbal).
• Proficiency in POS systems, Microsoft Office, Outlook, and Excel.
• Proficiency with inventory platforms; familiarity with RFID technology is a plus.
• Ability to stand for multiple hours and lift up to 40 pounds without assistance.
• Ability to work a flexible schedule including weekends and holidays.
• High School Diploma required.

Responsibilities

• Support daily operations, including receiving, tagging, and replenishing merchandise.
• Perform regular cycle counts to reduce shrink and improve inventory accuracy.
• Ensure all product movement is performed without error and packaged to company standards.
• Arrange all inbound and outbound shipping (including client-facing orders and inter-boutique transfers).
• Maintain documentation regarding movements and ensure files are up to date.
• Support execution of Visual Merchandising directives and maintain VM standards.
• Collaborate with store leadership on inventory reporting and issue resolution.
• Communicate with corporate partners regarding product needs and discrepancies.
• Maintain adequate supply levels, including packaging materials, for daily operations.
• Assist locating alternate sizes/colors/styles to enhance client experience.
• Support store leadership in opening/closing, cash handling, and other tasks.
• Lead and participate in physical inventory processes with leadership.
• Demonstrate integrity and professionalism in all interactions.

Skills

Strong organizational skills

Excellent communication

Flexibility

Sales support

Education

High School Diploma

Tools

POS systems

Microsoft Office

Excel

Inventory platforms

RFID (plus)

Job description

Brunello Cucinelli in Chicago is seeking an Operations Manager to support daily store operations and ensure seamless back-of-house processes. You will maintain inventory accuracy and assist the sales team to deliver an exceptional client experience.

The role requires 3–5 years in operations within elevated retail or hospitality, with strong organizational and communication skills, and proficiency in POS systems, Excel, and inventory platforms. Weekend availability is expected.