Operations Manager - Chicago

Brunello Cucinelli; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time off

Job summary

Brunello Cucinelli in Chicago is seeking an Operations Manager to support daily store operations and ensure seamless back-of-house processes. You will maintain inventory accuracy and assist the sales team to deliver an exceptional client experience.

The role requires 3–5 years in operations within elevated retail or hospitality, with strong organizational and communication skills, and proficiency in POS systems, Excel, and inventory platforms. Weekend availability is expected.

Qualifications

• 3–5 years’ experience in an operations-focused role.
• Experience working in an elevated retail or hospitality environment.
• Strong organizational and communication skills (written and verbal).
• Proficiency in POS systems, Microsoft Office, Outlook, and Excel.
• Proficiency with inventory platforms; familiarity with RFID technology is a plus.
• Ability to stand for multiple hours and lift up to 40 pounds without assistance.
• Ability to work a flexible schedule including weekends and holidays.
• High School Diploma required.

Responsibilities

• Support daily operations, including receiving, tagging, and replenishing merchandise.
• Perform regular cycle counts to reduce shrink and improve inventory accuracy.
• Ensure all product movement is performed without error and packaged to company standards.
• Arrange all inbound and outbound shipping (including client-facing orders and inter-boutique transfers).
• Maintain documentation regarding movements and ensure files are up to date.
• Support execution of Visual Merchandising directives and maintain VM standards.
• Collaborate with store leadership on inventory reporting and issue resolution.
• Communicate with corporate partners regarding product needs and discrepancies.
• Maintain adequate supply levels, including packaging materials, for daily operations.
• Assist locating alternate sizes/colors/styles to enhance client experience.
• Support store leadership in opening/closing, cash handling, and other tasks.
• Lead and participate in physical inventory processes with leadership.
• Demonstrate integrity and professionalism in all interactions.

Skills

Strong organizational skills

Excellent communication

Flexibility

Sales support

Education

High School Diploma

Tools

POS systems

Microsoft Office

Excel

Inventory platforms

RFID (plus)

Job description

\"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth \"

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

TheOperations Manager will support the daily operations of the store. In this role, you will ensure smooth back-of-house processes, maintain inventory accuracy, and support the sales team in delivering an exceptional client experience.

Role responsibilities:

• Support daily operations, including receiving, tagging, and replenishing merchandise.
• Perform regular and as needed cycle counts to reduce shrink and improve inventory accuracy.
• Ensure all product movement is performed without error and packaged to company standards.
• Arrange all inbound and outbound shipping (including client-facing orders as well as inter-boutique transfers).
• Ensure appropriate files are maintained with documentation regarding movements.
• Support execution of Visual Merchandising directives by having product prepared and ensure VM standards are maintained throughout the day, communicating support needs to store leadership.
• Partner with store leadership on inventory reporting and make recommendations for resolutions to issues that arise.
• Communicate and collaborate with corporate partners regarding product needs, inventory discrepancies, or operational concerns.
• Manage and maintain adequate supply levels, including packaging materials, to support daily boutique operations.
• Support the team by promptly locating and retrieving alternate sizes, colors, and styles to enhance the client experience.
• Support store leadership in maintaining boutique standards with regards to maintenance needs and facilities management.
• Consistently demonstrate product knowledge to support store sales, reduce inventory discrepancies, ensure transfer/shipping accuracy, and maintain physical product integrity.
• Under the guidance and direction of store leadership, support managerial objectives including opening and closing the store, cash handling, and other tasks as assigned.
• Support the physical inventory process in partnership with store leadership including leading and conducting physical inventory.
• Demonstrate integrity and accountability by consistently following company policies and acting with professionalism in all interactions.
• Foster teamwork and collaboration to achieve shared goals and celebrate successes and growth opportunities.

Qualifications:

• High School Diploma required
• 3-5 years’ experience in an operations-focused role
• Experience working in an elevated retail or hospitality environment
• Strong organizational and communication skills (both written and verbal)
• Proficiency in POS systems, Microsoft Office, Outlook, and Excel
• Proficiency with inventory platforms; familiarity with RFID technology is a plus
• Flexibility and adaptability when workload or tasks are changed as necessitated by business
• Ability to stand for multiple hours and lift up to 40 pounds without assistance
• Ability to work a flexible schedule including weekends and holidays

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. Conversations surrounding compensation may be discussed transparently during the interview process. In addition to the base salary, Brunello Cucinelli offers additional compensation such as commission and/or bonus, and a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.