Luxury Store Manager: Lead VIP Clients & Store Performance

Fendi; San Diego (CA); On-site; USD 140,000 - 155,000; Full time

Job summary

Fendi stores in San Diego seek a Store Manager to own the business, lead the team, and drive performance. You will oversee operations, merchandise, and the customer experience while building growth paths for staff.

You will develop sales strategies, collaborate with partners, manage events, CRM, and VIP relationships, ensuring stock accuracy, while upholding brand standards and cost controls.

Qualifications

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social and written communication skills.
• Ability to use POS system and inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.

Responsibilities

• Lead store performance and increase sales with strategic actions.
• Collaborate with merchandising to ensure stock levels and assortment.
• Be present on sales floor, empower staff to deliver client experiences.
• Organize local events with Retail Events team.
• Oversee customer service quality and mentor staff.
• Manage admin tasks including staff schedules and store coverage.
• Maintain visual merchandising standards.
• Build CRM for VIP clients and private appointments.
• Lead health and safety protocols.

Skills

Leadership

Sales optimization

Customer service

POS system proficiency

Communication

Team management

Tools

POS system

Inventory management

Job description

Fendi stores in San Diego seek a Store Manager to own the business, lead the team, and drive performance. You will oversee operations, merchandise, and the customer experience while building growth paths for staff.

You will develop sales strategies, collaborate with partners, manage events, CRM, and VIP relationships, ensuring stock accuracy, while upholding brand standards and cost controls.