Luxury Store Manager: Lead Teams, Elevate Client Experience

Coach; Frisco (TX); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager to lead a thriving team and deliver exceptional customer experiences in a fast-paced luxury retail setting. You will drive sales, coach staff, and ensure top-tier brand standards across merchandising, service, and operations.

As a store leader, you will recruit, develop, and empower talent, optimize staffing, and maintain results-focused performance while upholding Coach's heritage and values.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer focus

Team coaching

Store operations

Tools

POS systems

Retail software

Job description

Coach is seeking a Store Manager to lead a thriving team and deliver exceptional customer experiences in a fast-paced luxury retail setting. You will drive sales, coach staff, and ensure top-tier brand standards across merchandising, service, and operations.

As a store leader, you will recruit, develop, and empower talent, optimize staffing, and maintain results-focused performance while upholding Coach's heritage and values.