Luxury Store Manager: Lead Teams & Client Experience

LVMH; Austin (TX); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Paid time off

Employee discount

Retirement plans

Job summary

Louis Vuitton in the United States seeks a Store Manager to drive store and team performance, coach leaders, and uphold luxury service standards while building strong client relationships.

You will partner with Corporate and Regional teams to empower leaders, translate strategy into actionable plans, and foster a culture of collaboration and accountability that delivers client excellence and business growth.

Responsibilities

• Develop Managers to ensure their teams deliver exceptional client experience. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment/ empower the team, encourage innovative solutions
• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, regional office team...) and fostering synergies between categories Build a loyal Clientele, leveraging all clienteling tools
• Establish a client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
• Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR) Be aware of the competitive landscape and market trends
• Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends
• Ensure business opportunities are maximized through efficient sales floor management/ being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved
• Provide consistent and qualitative feedback, coach the team on the spot and coach your managers into coaching their own team

Job description

Louis Vuitton in the United States seeks a Store Manager to drive store and team performance, coach leaders, and uphold luxury service standards while building strong client relationships.

You will partner with Corporate and Regional teams to empower leaders, translate strategy into actionable plans, and foster a culture of collaboration and accountability that delivers client excellence and business growth.