Luxury Store Lead & Clienteling Expert

Lola Saratoga, LLC.; City of Albany (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

Lola Saratoga, LLC. in Albany, NY seeks an Assistant Manager to uphold brand standards and drive in-store luxury sales. This role leads clienteling, merchandising, and a memorable shopping experience at Stuyvesant Plaza.

You will coach staff, manage CRM-based client engagement, and oversee stock and displays, collaborating with buyers and operations for smooth store operations. In-person role with flexible full-time/part-time options.

Qualifications

• Strong written and verbal communication.
• Desire to work as a team leader.
• Self-motivated and ambitious.
• Strong organizational skills.
• Managerial experience preferred but not required.
• In person position; Full-Time and/or Part-Time.
• Schedule flexibility including evenings, weekends, holidays, and live-selling broadcasts based on business needs.
• Full time positions are eligible for full-time benefits and performance-incentive programs.

Responsibilities

• Maximize in-store presence to meet sales goals through store presentation, management, and customer relationships.
• Take in customer feedback and implement relevant changes, or relay feedback to Operations Leadership.
• Work with Operations Leadership to initiate sales through clienteling tools, including but not limited to the wishlist.
• Create a memorable experience for our clientele, and position our brand as a leader in the luxury handbag market.
• Track all levels of supplies, including packing and shipping materials, brand materials, cleaning supplies, and office supplies and communicate with Operations Leadership when reorder is necessary.
• Train, motivate, mentor, and provide feedback to sales staff.
• Coordinate employee reviews in line with schedule set forth by Operations Leadership.
• Provide staff members with day-to-day feedback to motivate individual and team growth, and overall store growth.
• Use strong communication skills and lead by example.
• Deliver a warm, polished, and personalized luxury shopping experience to every client.
• Build and maintain meaningful long-term relationships with local and visiting customers.
• Act as a trusted advisor by understanding each client’s preferences, lifestyle, purchase history, and expressed needs.
• Balance strong relationship-building with awareness of store traffic, team needs, and sales opportunities.
• Resolve customer questions, concerns, returns, and service issues professionally and with sound judgment.
• Follow customer matters through to resolution and maintain clear notes when additional follow-up is required.
• Set the pace on the sales floor and actively coach the team on client engagement, product presentation, and closing opportunities.
• Create memorable experiences that strengthen Lola Saratoga’s position in the luxury resale market.
• Serve as the store-level leader of the CRM clienteling program.
• Consistently use customer insights, tasks, communication tools, wish lists, campaigns, and reporting features to drive engagement and measurable sales.
• Maintain disciplined personal follow-up while also creating accountability across the sales team.
• Monitor team participation and coach staff when client follow-up is incomplete or ineffective.
• Identify trends, client segments, seasonal opportunities, and outreach ideas that can be translated into targeted campaigns or client lists.
• Share success stories and effective approaches with the team.
• Evaluate which outreach efforts are producing responses, appointments, and sales, and recommend adjustments based on results.
• Develop creative clienteling opportunities similar to seasonal, event-based, or customer-specific outreach lists.
• Keep merchandising of product and store displays fresh and on-brand
• Update window displays in both store locations for seasonality and special events
• Remerchandise focal tables on regular rotating basis to focus on trends, new arrivals, and relevant themes
• Showcase knowledge of consignment process at Lola Saratoga including order of operations, payouts, and contract
• Work with Buyer, Assistant Buyer, and Operations Leadership to manage all incoming consignment inventory and consignor information
• Demonstrate strong attention to detail when inspecting items in order to ensure accurate pricing

Skills

Leadership

Clienteling

Sales

Communication

Merchandising

Tools

CRM

Job description

Lola Saratoga, LLC. in Albany, NY seeks an Assistant Manager to uphold brand standards and drive in-store luxury sales. This role leads clienteling, merchandising, and a memorable shopping experience at Stuyvesant Plaza.

You will coach staff, manage CRM-based client engagement, and oversee stock and displays, collaborating with buyers and operations for smooth store operations. In-person role with flexible full-time/part-time options.