Assistant Manager

Stuyvesant Plaza; City of Albany (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

Lola Saratoga, located in Stuyvesant Plaza in Albany, seeks an Assistant Manager to drive brand standards, store cleanliness, and merchandising while leading selling efforts on-site. The role emphasizes leadership, clienteling, and delivering a polished luxury shopping experience.

You will manage client relationships, mentor staff, and coordinate with Operations Leadership to meet sales goals, ensuring exceptional service and on-brand presentation across all client interactions.

Qualifications

• Strong written and verbal communication.
• Desire to work as a team leader.
• Self-motivated and ambitious.
• Strong organizational skills.
• In person position; Full-Time and/or Part-Time. Scheduling includes evenings, weekends, and holidays.

Responsibilities

• Maximize in-store presence to meet sales goals through store presentation, management, and customer relationships.
• Take in customer feedback and relay to Operations Leadership.
• Initiate sales through clienteling tools and wishlist.
• Provide a warm, polished luxury shopping experience to every client.
• Build and maintain long-term relationships with local and visiting customers.
• Act as a trusted advisor by understanding client preferences, history, and needs.
• Lead on client engagement, product presentation, and closing opportunities.
• Create memorable experiences that strengthen Lola Saratoga’s position in the luxury resale market.

Skills

Strong communication

Team leadership

Self-motivated

Organizational skills

Flexibility

Job description

Full-Time | In Person
Albany, New York
Compensation: $24 – $30/hour, based on experience

Position Overview

The Assistant Manager’s mission is to execute Lola Saratoga brand standards within the Stuyvesant Plaza location, including: ensuring store cleanliness, presentation, and merchandising in accordance with operations directives. Primarily responsible for taking the lead on selling within the Stuyvesant Plaza location. Leadership skills, strong communication, self-motivation, and a desire to create a memorable luxury shopping experience are key for success in this position.

Primary Responsibilities

Operations

• Maximize in-store presence to meet sales goals through store presentation, management, and customer relationships
• Take in customer feedback and implement relevant changes, or relay feedback to Operations Leadership
• Work with Operations Leadership to initiate sales through clienteling tools, including but not limited to the wishlist
• Create a memorable experience for our clientele, and position our brand as a leader in the luxury handbag market
• Track all levels of supplies, including: packing and shipping materials, brand materials, cleaning supplies, and office supplies and communicate with Operations Leadership when reorder is necessary

Leadership & Communication

• Train, motivate, mentor, and provide feedback to sales staff
• Coordinate employee reviews in line with schedule set forth by Operations Leadership
• Provide staff members with day-to-day feedback to motivate individual and team growth, and overall store growth
• Use strong communication skills and lead by example

Sales and Client Experience

• Deliver a warm, polished, and personalized luxury shopping experience to every client.
• Build and maintain meaningful long-term relationships with local and visiting customers.
• Act as a trusted advisor by understanding each client’s preferences, lifestyle, purchase history, and expressed needs.
• Balance strong relationship-building with awareness of store traffic, team needs, and sales opportunities.
• Resolve customer questions, concerns, returns, and service issues professionally and with sound judgment.
• Follow customer matters through to resolution and maintain clear notes when additional follow-up is required.
• Set the pace on the sales floor and actively coach the team on client engagement, product presentation, and closing opportunities.
• Create memorable experiences that strengthen Lola Saratoga’s position in the luxury resale market.

Clienteling

• Serve as the store-level leader of the CRM clienteling program.
• Consistently use customer insights, tasks, communication tools, wish lists, campaigns, and reporting features to drive engagement and measurable sales.
• Maintain disciplined personal follow-up while also creating accountability across the sales team.
• Monitor team participation and coach staff when client follow-up is incomplete or ineffective.
• Identify trends, client segments, seasonal opportunities, and outreach ideas that can be translated into targeted campaigns or client lists.
• Share success stories and effective approaches with the team.
• Evaluate which outreach efforts are producing responses, appointments, and sales, and recommend adjustments based on results.
• Develop creative clienteling opportunities similar to seasonal, event-based, or customer-specific outreach lists.

Product Knowledge & Brand Representation

• Keep merchandising of product and store displays fresh and on-brand
• Update window displays in both store locations for seasonality and special events
• Remerchandise focal tables on regular rotating basis to focus on trends, new arrivals, and relevant themes
• Showcase knowledge of consignment process at Lola Saratoga including order of operations, payouts, and contract
• Work with Buyer, Assistant Buyer, and Operations Leadership to manage all incoming consignment inventory and consignor information
• Demonstrate strong attention to detail when inspecting items in order to ensure accurate pricing

Qualifications & Skills

• Strong written and verbal communication
• Desire to work as a team leader
• Self-motivated and ambitious
• Strong organizational skills
• Managerial experience preferred but not required
• In person position; Full-Time and/or Part-Time
• Schedule flexibility is required and includes evenings, weekends, holidays, and live-selling broadcasts based on business needs.
• Full time positions are eligible for full-time benefits and performance-incentive programs.

Why Join Lola Saratoga?

At Lola Saratoga, luxury is about more than the product—it’s about creating unforgettable experiences. As Assistant Store Manager, you’ll join a collaborative team that values authenticity, exceptional client service, and continuous growth. You’ll have the opportunity to develop your expertise in luxury fashion, build meaningful relationships with clients, and play an active role in the success of a growing, innovative retail brand.

Whether you’re helping a client find their dream handbag, supporting exciting in-store events, or contributing to a seamless shopping experience, your work will have a direct impact every day. If you’re passionate about luxury, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we’d love to meet you.

Lola Saratoga is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.