Luxury Spa Operations Lead — Guest Experience

Ottine Mineral Springs LLC; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Ottine Mineral Springs LLC in Texas seeks an experienced Spa Manager to lead all spa operations, strategy, and staff development. This role owns guest experience, treatment quality, licensing compliance, retail strategy, and financial results, partnering with other departments on events and guest programming.

The ideal candidate has senior wellness leadership experience, strong business acumen, and a vision for growing the spa alongside the resort.

Qualifications

• Five (5) years of progressive spa/wellness leadership experience.
• Experience managing Licensed Massage Therapists and multi-role teams.
• Strong knowledge of spa, yoga and wellness services, product development and merchandising.
• Ability to work with Spa Booking and Property Management Systems.

Responsibilities

• Oversee all spa staff including supervisors, therapists, and attendants; set performance expectations and provide coaching.
• Manage hiring, onboarding, and orientation for therapists to ensure service standards.
• Own scheduling strategy to balance guest demand, labor cost, and workload.
• Conduct performance reviews and manage disciplinary processes with HR.
• Build a culture of hospitality excellence and professional growth across the spa team.
• Ensure compliance with health, safety, licensing requirements and sanitation standards.

Skills

Spa leadership

Wellness operations

Staff development

Budgeting

Education

High School diploma or GED

Tools

Spa Booking System

Property Management System

Job description

Ottine Mineral Springs LLC in Texas seeks an experienced Spa Manager to lead all spa operations, strategy, and staff development. This role owns guest experience, treatment quality, licensing compliance, retail strategy, and financial results, partnering with other departments on events and guest programming.

The ideal candidate has senior wellness leadership experience, strong business acumen, and a vision for growing the spa alongside the resort.