Luxury Spa Guest Experience Specialist

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with match up to 3%

Parental Leave Program (Full-Time)

Employee Assistance Program

Health & Wellness reimbursement

Shift meal provided

Discount on GHG outlets

Discounted hotel rates

Job summary

Blush in Kalamazoo, MI is seeking a Guest Experience Associate to support front-of-house, spa flow, and daily operations, delivering polished, luxury service from arrival to departure.

You will welcome guests, anticipate needs, manage bookings, assist with beverage service, prepare treatment rooms, maintain cleanliness, and help with product displays and social media content as needed. A proactive, team-first attitude and appreciation for elevated experiences are essential.

Qualifications

• Naturally connects with people and makes them feel valued.
• Polished, professional presence with attention to detail.
• Proactive mindset to anticipate needs before they arise.
• Strong communication in a fast-paced environment.
• Team-first mentality to help wherever needed.
• Appreciation for luxury service and elevated experiences.

Responsibilities

• Welcome guests with warmth and luxury presence.
• Anticipate guest needs and create personalized experiences.
• Maintain calm elevated atmosphere in spa and salon.
• Support service providers with timing and readiness.
• Drive revenue through guest engagement and service recommendations.
• Answer phones, manage bookings, handle inquiries.
• Ensure service areas are clean and visually elevated.
• Prepare and reset treatment rooms and salon spaces.
• Assist with beverage service and light food offerings.
• Support product displays and visual merchandising.
• Assist with social media content capture as needed.
• Maintain front desk, spa and shared spaces organization.

Skills

People skills

Professional presence

Proactive mindset

Strong communication

Team player

Luxury service appreciation

Job description

Blush in Kalamazoo, MI is seeking a Guest Experience Associate to support front-of-house, spa flow, and daily operations, delivering polished, luxury service from arrival to departure.

You will welcome guests, anticipate needs, manage bookings, assist with beverage service, prepare treatment rooms, maintain cleanliness, and help with product displays and social media content as needed. A proactive, team-first attitude and appreciation for elevated experiences are essential.