Luxury Spa Front Desk Associate | Guest Services & Bookings

ADP, Inc.; Johns Creek (GA); On-site; USD 15,000 - 19,000; Full time

Job summary

The Spa is seeking a Front Desk Receptionist in Johns Creek, GA to warmly greet guests, answer calls, book appointments, check guests in, and process payments. This full-time clerical role may transition to full-time; weekend availability is required in a luxury spa setting.

Responsibilities include accurately booking, updating, and cancelling appointments, promoting spa services, and maintaining a clean, well-stocked front desk area with confidential handling of guest information.

Qualifications

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend availability.

Responsibilities

• Be on time for shift and maintain consistent, regular attendance record.
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out, and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Software
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally, and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well-organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skills

Detail-oriented

Multi-tasking

Customer service

Excellent communication

Computer skills

Team player

Weekend availability

Tools

Spa Booking Software

Job description

The Spa is seeking a Front Desk Receptionist in Johns Creek, GA to warmly greet guests, answer calls, book appointments, check guests in, and process payments. This full-time clerical role may transition to full-time; weekend availability is required in a luxury spa setting.

Responsibilities include accurately booking, updating, and cancelling appointments, promoting spa services, and maintaining a clean, well-stocked front desk area with confidential handling of guest information.