Luxury Spa Concierge - Guest Experience & Sales Bonuses

Scents of Serenity Organic Spa; Virginia (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Spa and product discounts

Complimentary skincare products for a0

Quarterly bonus opportunities

Continued professional development

Advancement opportunities

Job summary

Scents of Serenity Organic Spa is seeking Luxury Guest Experience Spa Concierge for our Midlothian, Short Pump and Richmond locations. This full-time role offers $17–$18/hour plus commission and quarterly bonuses.

You will be at the heart of guest experience, coordinating services, greeting guests and ensuring a seamless, luxurious spa visit. Ideal candidates enjoy fast-paced environment, are detail-oriented, and thrive in a collaborative team.

Qualifications

• Previous spa experience is preferred but not required. We provide in depth training on our services, products and guest experience standards.
• While previous spa experience is preferable, we place even greater value on the qualities you bring to the role: a positive mindset, strong work ethic, personal accountability, genuine warmth, initiative, reliability, and a commitment to creating an exceptional experience for both our guests and your team.
• Candidates with backgrounds in hospitality, restaurants, hotels, luxury retail, salons, fitness studios, medical or dental offices, customer service and sales may be well suited for this position.

Responsibilities

• Welcome guests and create an exceptional experience from arrival through departure.
• Check guests in and out efficiently and accurately.
• Answer calls and provide knowledgeable, gracious assistance.
• Schedule appointments and help guests select services.
• Escort guests throughout the spa and ensure their comfort.
• Explain spa experiences, services and amenities.
• Maintain a clean, organized spa environment.
• Coordinate schedules with service providers and assist with laundry.
• Support team members during busy periods to keep service seamless.
• Assist with guest questions with professionalism and warmth.

Skills

Hospitality mindset

Customer service

Communication

Multi-tasking

Sales oriented

Job description

Scents of Serenity Organic Spa is seeking Luxury Guest Experience Spa Concierge for our Midlothian, Short Pump and Richmond locations. This full-time role offers $17–$18/hour plus commission and quarterly bonuses.

You will be at the heart of guest experience, coordinating services, greeting guests and ensuring a seamless, luxurious spa visit. Ideal candidates enjoy fast-paced environment, are detail-oriented, and thrive in a collaborative team.