Luxury Showroom Customer Service Specialist

CAMINITI ASSOCIATES INC; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401K

Job summary

CAI Designs, Inc. is seeking a Customer Service Specialist for our Scottsdale showroom in the Design District. The right candidate will be detail-oriented, energetic, and capable of managing multiple tasks while building relationships over the phone.

The role requires excellent communication, strong organizational skills, and proficiency with MS Office and sales systems. We offer competitive pay, health insurance, and a 401(k) plan.

Qualifications

• High attention to detail with strong written and verbal communication.
• Organize and manage time effectively under strict timelines in a fast-paced environment.
• Excellent phone manner and customer service orientation.
• Team player with positive attitude and strong relationships with internal and external partners.
• Proficient in MS Office and computer systems with dual monitors.

Responsibilities

• Work in the CAI sales system and handle billing related tasks.
• Upload money to orders and upload receipts and all order documentation.
• Direct communication with Sellers and Designers via email/phone for acknowledgements, shipping and delivery issues.
• Provide high level customer service follow-through for sellers and designers.
• Communicate daily with vendors and trucking companies for order updates.
• Process and manage furniture claims with designers and delivery partners.
• Answer phones and offer assistance to customers.

Skills

Customer service

Phone communication

Organization

Attention to detail

Teamwork

Tools

MS Office

Job description

CAI Designs, Inc. is seeking a Customer Service Specialist for our Scottsdale showroom in the Design District. The right candidate will be detail-oriented, energetic, and capable of managing multiple tasks while building relationships over the phone.

The role requires excellent communication, strong organizational skills, and proficiency with MS Office and sales systems. We offer competitive pay, health insurance, and a 401(k) plan.