Senior Luxury Travel Consumer Sales Coach

Crystal Cruises USA, LLC; Florida; Hybrid; USD 90,000 - 135,000; Full time

Job summary

Crystal Cruises USA, LLC is seeking a Consumer Sales Coach to lead the USA market's direct sales channel. You will guide a team of sales agents using inbound and outbound strategies to deliver exceptional service and high conversion rates for Crystal passengers.

You will develop strategies, manage budgets, analyze metrics, and work with the CRM team to optimize lead generation. The role demands strong leadership, travel-industry experience, and a passion for luxury hospitality.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–10 years of experience in travel industry sales.
• Demonstrated track record of sales success with a leading luxury travel company.
• Excellent written and verbal communication and leadership skills.
• Experience with CRM systems and lead generation.

Responsibilities

• Develop sales strategies and use metrics to measure effectiveness.
• Lead and manage a team of sales agents to achieve targets.
• Analyze performance and report monthly progress to senior management.
• Collaborate with CRM team to enhance lead generation and software usability.
• Maintain high guest satisfaction for direct sales channel bookings.
• Drive cross‑functional collaboration to roll out programs company‑wide.

Skills

People management

Sales leadership

Communication

Strategic thinking

CRM / lead management

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM system

Microsoft Excel

PowerPoint

Job description

Crystal Cruises USA, LLC is seeking a Consumer Sales Coach to lead the USA market's direct sales channel. You will guide a team of sales agents using inbound and outbound strategies to deliver exceptional service and high conversion rates for Crystal passengers.

You will develop strategies, manage budgets, analyze metrics, and work with the CRM team to optimize lead generation. The role demands strong leadership, travel-industry experience, and a passion for luxury hospitality.