Luxury Service Lane Concierge — Elevate Customer Experience

Hireology; Louisville (KY); Hybrid; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) match

Paid time off

Career development

Company events

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to be the essential link between customers and the service department in Louisville, KY. This full-time role, Monday through Friday, offers $18-$20 per hour and focuses on coordinating appointments and delivering a premium service experience reflective of the Audi and Porsche brands.

You will manage customer communications, maintain records, and collaborate with technicians and advisors to meet expectations while ensuring a

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with computer systems and appointment scheduling software.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and handle customer concerns diplomatically.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Automotive service coordination

Customer service

Communication skills

Organizational skills

Scheduling software

Professional appearance

Diplomacy under pressure

Tools

Appointment scheduling software

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to be the essential link between customers and the service department in Louisville, KY. This full-time role, Monday through Friday, offers $18-$20 per hour and focuses on coordinating appointments and delivering a premium service experience reflective of the Audi and Porsche brands.

You will manage customer communications, maintain records, and collaborate with technicians and advisors to meet expectations while ensuring a