Luxury Service Drive Lead & Valet Supervisor

Vera Cadillac Buick GMC; Florida; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

health insurance

paid vacation

paid holidays

Job summary

Vera Cadillac Buick GMC in Town of Florida, NY is seeking a polished, dependable Automotive Service Drive Greeter & Valet Team Lead to welcome customers and connect them with the right service advisor. You will direct the valet team, maintain vehicle flow, train new staff, and uphold hospitality standards of a luxury dealership.

Must be able to stand outdoors, operate vehicles safely, and communicate in English; Spanish helpful.

Qualifications

• Candidates must demonstrate strong leadership, organization, communication, and customer-service skills.
• Bilingual English and Spanish communication abilities are strongly preferred.
• A valid driver's license and driving record acceptable under dealership guidelines are required.

Responsibilities

• Direct valet assignments and coverage.
• Conduct brief morning huddles.
• Monitor vehicle parking and retrieval.
• Maintain key control.
• Coordinate completed vehicle staging.
• Communicate with service advisors regarding customers, vehicle locations, delays, and special requests.
• Monitor valet attendance, punctuality, appearance, break coverage, and professional conduct.
• Assist with training new employees.
• Maintain the appearance of the service drive and valet station.
• Immediately report vehicle damage, missing keys, customer complaints, accidents, or safety concerns.

Skills

Leadership

Organization

Communication

Customer service

Bilingual English/Spanish

Job description

Vera Cadillac Buick GMC is looking for a polished, dependable, and hands-on professional to serve as our Automotive Service Drive Greeter & Valet Team Lead.

This individual will be responsible for the customer's first and last impression of our service department. The right candidate will immediately welcome arriving customers, connect them with the appropriate service advisor, maintain an organized flow of vehicles, and provide daily direction to the valet team.

Primary responsibilities include directing valet assignments and coverage, conducting brief morning huddles, monitoring vehicle parking and retrieval, maintaining key control, coordinating completed vehicle staging, and communicating with service advisors regarding customers, vehicle locations, delays, and special requests.

This person will also monitor valet attendance, punctuality, appearance, break coverage, and professional conduct. They will assist with training new employees, maintain the appearance of the service drive and valet station, and immediately report vehicle damage, missing keys, customer complaints, accidents, or safety concerns.

This is a hands-on leadership position. We need someone who is highly visible, takes ownership, works alongside the team, and understands the hospitality standards expected at a luxury automotive dealership.

Requirements

Previous experience in an automotive dealership, hospitality, valet, concierge, or customer-facing leadership role is preferred. Candidates must demonstrate strong leadership, organization, communication, and customer-service skills.

A valid driver's license and a driving record acceptable under dealership guidelines are required. Applicants must be comfortable safely operating different types of vehicles, including large trucks and SUVs.

The position requires dependable attendance, punctuality, professional grooming, and the ability to remain composed in a fast-paced environment. Candidates must be comfortable standing, walking, and working outdoors for extended periods. Bilingual English and Spanish communication skills are strongly preferred.

Benefits

Starting at $21 per hour, with compensation based on leadership and dealership experience. This is a full-time opportunity with an established automotive dealership and the ability to develop additional leadership and dealership operations experience.

Additional company benefits include 401(k), health insurance, paid vacation, and paid holidays. Eligibility requirements will be discussed during the interview process.