Luxury Security Concierge — Guest Experience Champion

Atlanta Luxury Bags; Atlanta (GA); On-site; USD 49,594,000 - 57,859,000; Full time

Job summary

Atlanta Luxury Bags is seeking a front-facing hospitality associate at our Atlanta location (2300 Windy Ridge Pkwy SE, Atlanta, GA 30339). The role focuses on delivering a polished, professional experience for nearly every visit and remaining calm, confident, and courteous during the rare difficult interaction.

Pay starts at $18 per hour. You will be the first and last person our customers meet, greeting guests, guiding them to appointments, and escorting them back to the building entrance.

Qualifications

• Friendly, outgoing, and comfortable meeting new people.
• Calm and confident when handling upset customers.
• Reliable, punctual, observant and professionally presented.
• Ability to exercise good judgment and maintain professional boundaries.
• Previous hospitality, retail, customer-service, or security experience is helpful.
• This is an unarmed, customer-facing role.

Responsibilities

• Meet customers at the building entrance and escort them to our office.
• Greet customers, create a polished first impression.
• Walk customers back to the building entrance after appointments.
• In rare difficult situations, calmly de-escalate and guide customers to the exit without physical contact.

Skills

Friendly communication

Professional demeanor

Punctual

Customer-service experience

De-escalation

Hospitality experience

Security awareness

Job description

Atlanta Luxury Bags is seeking a front-facing hospitality associate at our Atlanta location (2300 Windy Ridge Pkwy SE, Atlanta, GA 30339). The role focuses on delivering a polished, professional experience for nearly every visit and remaining calm, confident, and courteous during the rare difficult interaction.

Pay starts at $18 per hour. You will be the first and last person our customers meet, greeting guests, guiding them to appointments, and escorting them back to the building entrance.