Luxury Sales Specialist

San Diego, LLC; California (MO); On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player seeks a Luxury Sales Specialist to enhance customer experiences and drive sales in a dynamic automotive environment. This role requires a passion for luxury vehicles and exceptional customer service skills. Responsibilities include engaging with customers, managing showroom traffic, and providing product expertise. The ideal candidate will be detail-oriented, technologically adept, and ready to contribute to a collaborative team. Join a forward-thinking company that values inclusivity and offers growth opportunities, competitive compensation, and comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Employee Vehicle Purchase Plans

Product Discounts

Growth Opportunities

Long-term Job Security

Qualifications

• 2+ years of sales experience in luxury industries.
• Strong customer service and communication skills.
• Proficient in CRM systems and technology.

Responsibilities

• Act as a brand ambassador and greet customers.
• Deliver outstanding customer service and engage customers.
• Guide customers through the showroom and assist with purchases.

Skills

Sales Experience

Customer Service Skills

Fluency in Mandarin

Technologically Adept

CRM Systems (Salesforce)

Detail-oriented

Teamwork Skills

Tools

MS Office

Google Docs

Job description

Luxury Sales Specialist is responsible for selling new and/or used vehicles and acting as a brand ambassador. The role focuses on providing exceptional customer service and product information, with the aim of educating customers about our vehicles.

REQUIREMENTS AND QUALIFICATIONS:

• At least 2 years of sales experience in the high-end luxury industry (clothing, jewelry, auto, etc.)
• Passion for delivering exceptional customer experiences and excellent customer service skills
• Fluency in Mandarin is a plus
• Enthusiastic and passionate about the automotive industry
• Proficient with computers, mobile devices, and software applications (e.g., MS Office, Google Docs)
• Experience with CRM systems (preferably Salesforce) is desirable
• Technologically adept at vehicle technology features
• Professional appearance and demeanor
• Strong teamwork skills with the ability to work independently
• Detail-oriented, organized, with excellent communication skills
• Availability to work evenings, weekends, and holidays
• Valid Driver's License and insurability

DUTIES AND RESPONSIBILITIES:

• Act as a brand ambassador—greet customers, manage showroom traffic, and offer beverage service
• Deliver outstanding customer service—engage, educate, and excite customers about the brand, vehicles, and promotions
• Guide customers through the showroom and lot, highlighting vehicles and introducing staff and promotions
• Become a product expert—attend training, stay updated on brand communications, vehicle alerts, and recalls, and master product details and competitive positioning
• Use CRM and other tools to meet and exceed outreach and sales goals, including calls, emails, and test drives
• Keep customer contact information current in CRM
• Assist in transitioning customers to the sales team, utilizing the 'up system'
• Contribute to achieving sales and KPI targets through individual and team efforts
• Educate customers during test drives, following all safety protocols
• Present offers and assist in completing purchase deals
• Coordinate vehicle staging and delivery preparations with the team
• During delivery, demonstrate vehicle features, assist with setup, and enhance the customer experience with personalized touches
• Support troubleshooting vehicle technology and provide mobile house-call services as needed
• Promote brand and events via social media
• Participate in company events and showroom procedures
• Collaborate effectively across departments
• Perform additional duties as assigned by management

EMPLOYEE BENEFITS:

• Health, dental, and vision insurance
• 401K plan
• Paid time off and training
• Growth opportunities
• Employee vehicle purchase plans
• Product and service discounts
• Long-term job security

Compensation: Minimum wage plus commission

We promote an inclusive environment and are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.